Reporting on location from Workday Rising in Las Vegas, I connect with Tom Smith and share top takeaways on day two of the conference. We discuss CEO inputs, AI agents, and the insights of top Workday customers.
Highlights
Innovation Keynote (01:23)
In Wednesday’s innovation keynote, CEO Carl Eschenbach introduced Salesforce chairman and CEO Marc Benioff, with whom Workday has an expanding partnership. Benioff wasn’t there live because Salesforce’s Dreamforce event is taking place concurrently. They both discussed AI agents that will be able to connect Workday data with Salesforce data and the processes of joint customers. Customers of both companies will be able to build their own agents that make it easy to get work done without having to jump out of one system and into another. They’ll provide unified data plus a single user experience.
Customer Highlights (04:49)
The innovation keynote also placed a big emphasis on customers. Marlon Sullivan, chief human resources officer of Johnson Controls, explained how Workday has helped the company develop a culture accepting AI innovations. The company has over 100,000 employees and uses Workday Peakon Employee Voice software, which allows frontline managers to know the pulse of employees. In seven quarters, the company has doubled its employee Net Promoter Score.
Another impressive customer speaker was Merlix Reynolds, vice president of accounting at RaceTrac, a retail/convenience store operator. She said Workday software is allowing her team to spend less time doing highly manual work that doesn’t add a lot of value. Now her team is regularly meeting with members of the C-suite at RaceTrac because it’s delivering new insights, data, and ideas. They’re looking at financial data to see where they can take the business, rather than just looking at the past.
Ask Cloud Wars AI Agent about this analysis
