Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In today’s Cloud Wars Minute, I discuss new AI agents for Oracle targeting sales application customers.
Highlights
00:05 — Oracle has announced new built-in AI agent and GenAI capabilities in Oracle Fusion Cloud Sales. This includes a new Customer Engagement Agent that can generate personalized spam filter-resistant emails, a Customer Records Agent that summarizes account activity, organizes meeting notes and automatically updates systems, and a Customer Intelligence Assistant that can help develop more meaningful customer connections.
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00:55 — Oracle is following a baked-in approach to integrate AI capabilities throughout its technology stack, and it’s great to see that this approach now extends to agentic AI as well. Now we’re moving beyond bold visions and elaborate promises to tangible, results-driven examples.
