Zendesk’s 7th Annual CX Trends Report shows AI’s transformative role in customer experience, with key findings including a 60% increase in CX tickets, 70% of consumers recognizing AI use, and early adopters seeing 128% higher ROI.
Under Kurian’s leadership, Google Cloud achieved market-leading growth in 2024, positioning itself for $60 billion in revenue in 2025 through its focus on customer-centric AI solutions.
Thomas Kurian, CEO of Google Cloud, discusses customer priorities, the integration of AI with cloud technologies, and how AI is transforming business strategies amid uncertainty.
A preview of a discussion with Google Cloud CEO Thomas Kurian that covers how his company is helping customers achieve speed, agility, and innovation by leveraging AI and cloud technologies to navigate challenges and create new business opportunities.
Krishna’s three-step strategy to deploy AI effectively in enterprises starts with low-risk use cases.
Expanded partnership with Software Defined Vehicle leader HERE provides cloud infrastructure, AI to accelerate development of SDV technology.
CIO shares opportunities presented by the use of copilots and autonomous AI agents in manufacturing. Despite some risks, manufacturing’s future will be AI powered.
Data Cloud provider’s new Middle East headquarters coincides with expanded Google Cloud relationship and helps customers align with data residency requirements.
AI Agent & Copilot Summit programming committee member looks ahead to data readiness sessions and keynote by Microsoft AI Agent VP Ray Smith at March event.
Arvind Krishna’s vision for IBM’s cultural overhaul emphasizes focus on client outcomes and delivering value through high-impact technology deployment and services.
Aiming to give customers greater flexibility and choice, Microsoft is looking to expand the range of AI models offered in 365 Copilot.
The company was conducing layoffs in the recent past but now it’s ramping up in support of AgentForce and its overall AI strategy.
The competition for AI supremacy heats up as Nadella endorses the agentic vision that Salesforce’s Benioff has been promoting aggressively for the past 6 months.
AI Agent and Copilot Summit programming board member talks AI opportunities, responsible practices, and benefits of networking around real-world use cases.
Salesforce claims a leadership role in the AI agents revolution, supported by insights from Microsoft’s Satya Nadella on their transformative potential.
Oracle is driving the AI and cloud revolution, empowering businesses to modernize workflows, harness data, and exceed customer expectations.
Catz talks about Oracle’s growth strategy, focus on multi-cloud partnerships, AI healthcare applications, and the pursuit of its $100-billion revenue goal.
New CX Trends data from Zendesk highlights the impressive benefits early adopters of AI technology are realizing while raising the key factors they must continue to address to sustain strong outcomes.
Google Cloud technology bolsters AI assistant to support clinicians on an end-to-end basis during patient interactions.
GitHub has launched a free plan for GitHub Copilot, integrated into Visual Studio Code, offering limited features like 2,000 code completions per month and access to GPT-4 and Claude 3.5 models, aiming to enhance developer productivity.