In this Digital CIO Summit moment, excerpted from the digital event which took place from April 4-6, John Granger, Senior Vice President, IBM Consulting, explains the priorities that both clients and CEOs have when speaking with them and how IBM’s principles around artificial intelligence (AI) support this priority.
Highlights
00:05 — When talking with clients, something they get “really lit up about” is AI and its potential use cases.
00:20 — While speaking with CEOs, the thing that is beginning to deeply engage them now is how AI can be deeply applied to the business, “and this is really beginning to concern people,” says Granger.
00:55 — IBM benefits in this case, because the company has always taken a really principled standing around AI. The company has always had the following principles around AI:
- Augment human beings, not replace them
- Free users up from doing mundane tasks, in order to do more valuable tasks
01:37 — “We all know that if you don’t have that principle in place, and that change management support, then people simply aren’t going to go with this stuff and you’re gonna get frustrated,” concludes Granger.
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