Some partnerships serve a specific purpose, be that enabling a company to augment technologies to a particular target audience, promote a product range, or help develop services that correspond with an industry trend. Others help companies expand, grow, and adapt to the latest technologies and customer demands.
One such partnership that continues to provide immense customer benefits is the collaborative effort between NVIDIA and ServiceNow. The companies have just announced an expansion to their existing partnership, a move that will significantly benefit ServiceNow’s customer base.
What’s New?
The expanded partnership focuses on optimizing AI agent implementation, primarily through evaluation tools and ServiceNow Platform integration with NVIDIA’s Llama Nemotron reasoning models, advanced AI models designed to mimic human reasoning and decision-making processes.
ServiceNow’s new AI agent evaluation tools were developed collaboratively with NVIDIA. They allow organizations to monitor AI agent performance through benchmarking based on critical KPIs, such as accuracy and transparency.
The primary benefits of these new tools include forecasting and the provision of data that enables users to fine-tune agents and optimize performance. Additionally, the tools feature built-in governance for enhanced oversight, providing a comprehensive solution to the challenges of transparent AI agent implementation.
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Beyond this, integrating NVIDIA Llama Nemotron models into the ServiceNow Platform will add deeper reasoning, flexibility, and, ultimately, better decision-making capabilities. The models are well suited to agentic AI because NVIDIA’s post‑training focused on the core values required for deploying AI agents at scale, including transparency, adaptability, and scalability.
“For AI agents to drive real business value, organizations need the utmost confidence in their performance and ROI. Our work with NVIDIA equips enterprises with the tools to evaluate AI agent performance early, as well as enhance AI agent intelligence and adaptability,” said Jon Sigler, executive vice president, platform and AI, at ServiceNow.
“With clear pre‑deployment visibility and deeper reasoning capabilities, businesses can confidently scale AI agents, fostering a new era of reliable, efficient automation. These AI agents are designed to adapt to changing business needs, delivering smarter workflows and stronger outcomes from day one.”
Closing Thoughts
The new features introduced by ServiceNow complement the company’s AI Agent Orchestrator. Collectively, these tools are enabling ServiceNow customers to manage, fine-tune, and deploy AI agents at scale from a centralized platform.
We have certainly moved beyond the launch phase when it comes to agentic AI. Now, measuring and adapting agents to specific use cases is the leading goal for tech pioneers, especially if they are to be deployed on a large scale. Alongside NVIDIA, ServiceNow is making this functionality a reality for its customers.
With this latest announcement, ServiceNow reaffirms its commitment to creating a tangible and accessible route to the mass deployment of AI agents. Customers can expect the first AI agent evaluation tools to be available in May 2025.
