When tech companies collaborate to create tangible products with specific business outcomes, you need to hear about it. Understanding why selecting a particular vendor can accelerate business transformation for your organization — and how they achieve this — is crucial.
Real customer stories are powerful tools for illustrating the potential benefits to your organization. One notable example involves Deutsche Telekom, the German telecommunications giant, in partnership with ServiceNow and Juniper Networks, a leading provider of networking technology.
Extended Partnership
ServiceNow and Juniper Networks are extending their existing partnership with a new integration. ServiceNow will integrate Mist AI, Juniper’s AI-native networking platform, into ServiceNow Telecom Service Management, Inventory, and Sales & Order Management for Telecom.
Ultimately, the new integration will combine ServiceNow’s dedicated service automation capabilities with the features of Juniper’s Mist AI platform, which delivers AI and cloud-native networking solutions for network operations and workloads. The result of this combined offering is enhanced business transformation and multiple cost savings.
“With the integration of Juniper Networks and ServiceNow, we’re driving a new era of network service automation for Managed Service Providers,” said Rohit Batra, General Manager and Vice President, Manufacturing and Telecom, Media & Technology Industries at ServiceNow.
“By embedding AI across the entire network operations lifecycle, this collaboration enables MSPs to automate critical processes, improve operational efficiency, and deliver consistent, high-quality service with unparalleled speed.
“The result is reduced onboarding times, minimized operational costs, and greater long-term value for customers.”
The combined offering from Juniper and ServiceNow is available in the ServiceNow Store.
AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.
Case Study
Deutsche Telekom has utilized the provisioning and deployment capabilities of the new solution within its Secure Networking for Enterprise managed services portfolio. As a result, the company has reduced the time it takes to deliver value to customers and has established a unique selling proposition among MSPs.
“This unique AI-native solution from Juniper and ServiceNow enables two significant points of value for our Secure Networking managed services in a highly competitive space,” said Niklas Horstmann, Vice President responsible for Secure Networking within T Business at Telekom Deutschland.
“First, we can ensure fast configuration and rollout to deliver our managed services with highest reliability due to our industry-leading automation with Juniper and ServiceNow.
“Second, we can leverage market-leading AIOps to help us consistently deliver the best possible user experience.”
Closing Thoughts
The extended partnership between Juniper Networks and ServiceNow clearly represents the profound benefits of collaborating with organizations that provide specific services to customers. Juniper Networks have been a ServiceNow Build partner since 2023 and this integration highlights how ServiceNow’s extensive partner program, which offers multiple partnership options, can deliver highly effective solutions for joint customers.
The ServiceNow Store features hundreds of applications and tools covering a wide range of use cases, providing partners with a platform to market their builds for the ServiceNow platform. Solutions like the one developed in collaboration with ServiceNow and Juniper Networks demonstrate the depth of these resources, going beyond a simple app storefront.
Case in point, ServiceNow has leveraged Mist AI in-house to accelerate its network transformation. This has resulted in:
- a 60% reduction in network costs,
- a 90% reduction in wireless issues and,
- a 50% faster network deployment.
This is the power of partnerships. When a Cloud Wars Top 10 company leverages the capabilities of partner infrastructure before passing on those benefits to customers.
Ask Cloud Wars AI Agent about this analysis
