In this moment, excerpted from a keynote discussion on agentic systems, Sachin Ghandi, Principal R&D Solution Architect, Microsoft, described how organizations are moving beyond optimizing individual products toward optimizing entire business processes powered by AI agents.
Key Takeaways
The Shift From Product Excellence to Process Excellence: Enterprises are evolving from building great standalone products to orchestrating seamless end-to-end processes. Success increasingly depends on how efficiently workflows operate across functions rather than how strong any single tool or product is.
Agents Orchestrate End-to-End Workflows: AI agents are becoming active participants in business operations — guiding users through complex processes or directly executing tasks. Portions of workflows will remain human-supervised, while others become partially or fully autonomous.
A System of Agency Powers Autonomous Operations: As organizations build layered AI stacks, entire segments of supply chains and business operations will run autonomously said Ghandi. This emerging “system of agency” enables continuous execution without constant human intervention, fundamentally changing operational models.
