Community Summit NA is the largest gathering of Microsoft business apps users in the world. Attendees come to Summit to learn how to best utilize the Microsoft tools and systems that they rely on every day to help their businesses thrive. However, the conference delivers more than one-way traffic. As a community-focused event, Microsoft’s role, supported by extensive representation from Microsoft employees and experts, is to engage in meaningful dialogue. Here, Microsoft’s message is clear: We listen, we deliver, and we ask what more can we do.
This sentiment is particularly significant regarding AI agents and Copilot. Many attendees at this year’s event were just beginning their journey with AI, still learning how to effectively implement the powerful AI tools that are now integrated into the D365, M365, and Power Platform product suites.
In acknowledgment of this, Microsoft’s extensive work in embedding Copilot and agentic AI capabilities across its product portfolio was featured prominently at Summit 2025. Sessions covering these innovations, particularly Copilot Studio and how to navigate it, were extremely popular, and Microsoft’s unique relationship with its user base meant that while the company is rapidly advancing its efforts in the AI space, it continues to ask questions.
During his Roadmap session regarding Copilot/Azure AI Foundry integration, Dewain Robinson, Principal Copilot Architect at Microsoft, stated: “If you find a thing that you want to do in Azure inside Copilot Studio, and it’s hard, you need to let us know. Our goal is to tear down all those walls and make it work like it should.”
AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.
Integrations for Agentic AI Enhancement
Microsoft has made significant strides in the integration space. Throughout various sessions, both on the main stage and in smaller educational workshops, there was extensive discussion on how Microsoft is enabling users in Copilot Studio to build better agents at scale through integrations with Azure AI and Azure AI Foundry.
This emphasis on connectivity encouraged attendees to experiment, incorporate new knowledge sources, try out different large language models (LLMs), and truly push the boundaries of this connected ecosystem. For many, this represents a significant leap, as discussions around Copilot Studio took precedence over more straightforward Copilot use cases that utilize the standard agent found in numerous business applications and systems.
However, the nature of Summit is to provide a broad educational experience to an even wider audience. While many attendees were clearly at the beginning of their journeys with agentic AI, there was a noticeable willingness to learn and progress toward customization.
Microsoft has done a fantastic job establishing Copilot as a fully embedded feature in its products, and it’s fair to say that most attendees I observed were very much aware of these capabilities. Now, Microsoft is taking the next step by making it increasingly easier for its customers to think big and explore agentic AI in ways that may have seemed inconceivable just a year ago.
Another driver of this accessibility is the wide range of use cases that Microsoft is addressing. Attendees at the Summit came from numerous organizations across multiple industries, but the message was clear. Whether you come from HR, procurement, sales, customer service, or finance, Microsoft’s agent ecosystem — connected through the Model Context Protocol (MCP) to a massive knowledge base, with over 1,500 out-of-the-box connectors and the ability to create your own custom connectors — means that regardless of your industry, you can develop a robust network of agents to help you flourish in it.
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