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Home » Celosphere 2023: Customers Deliver Powerful Process Mining, Generative AI Insights
AI and Copilots

Celosphere 2023: Customers Deliver Powerful Process Mining, Generative AI Insights

Tom SmithBy Tom SmithNovember 10, 20231 Min Read
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In this preview minute, I share what I’m looking forward to as I prepare for Celosphere 2023, the Celonis customer conference in Munich, particularly the customer sessions.

This episode is sponsored by Acceleration Economy’s AI Ecosystem Course, available on demand. Discover how AI has created a new ecosystem of partnerships with a fresh spirit of customer-centric cocreation and renewed focus on reimagining what is possible.

Highlights

00:53 — One of the biggest ways Celonis and its events differentiate from others is how it leans on customers to tell the story of their results with the company’s software.

01:23 — There will be customer sessions at Celosphere that will highlight the ongoing tech evolution. I share my list of curated customer sessions that I’m looking forward to at the event, covering how customers use process mining and generative AI in industries such as retail, healthcare, and financial services. Highlighted customers include:

  • Allianz Group
  • Carrefour
  • Mars
  • PepsiCo and Pfizer

and several others.

process mining guidebook
Guidebook: State of Process Mining 2023, Unlocking Efficiency and Driving Customer Satisfaction

02:00 — While on location at Celosphere, I will have the opportunity to have one-on-one discussions with some customers to gain insights into their work and use of process mining and generative AI.

03:54 — Celosphere provides a packed agenda, bringing a global customer perspective. I look forward to learning insights and examples that will deliver value well into 2024.


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Tom Smith

Editor in Chief, analyst, Cloud Wars

Areas of Expertise
  • AI/ML
  • Business Apps
  • Cloud
  • Digital Business

Tom Smith analyzes AI, copilots, cloud companies, and tech innovations for Cloud Wars. He has worked as an analyst tracking technology and tech companies for more than 20 years.

  Contact Tom Smith ...

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