In this episode of the AI Agent & Copilot podcast, recorded on location at the AI Agent & Copilot Summit, John Siefert hosts Stephen James, CEO, sa.global, to discuss key themes from the Keynote Fireside Chat at the event as well as sa.global’s experiences with AI technology.
Key Takeaways
- Early in the AI revolution: During the Keynote Fireside Chat, James explained how sa.global was involved in the “AI revolution” very early on, which has presented challenges that has made them aware not just about the technology but about the organizational challenges and paradigm shift that would happen as a result of AI. “Sometimes you learn more from your misadventures than you do from your successes,” he notes from this experience. “We’ve been able to take what we learned before and figure out how to repurpose that in this new context.”
- A different level of conversation: Organizations have to be able to speak the language of the customer now, as these conversations include executive buying committees focusing on strategic initiatives when it comes to implementing AI. “It’s challenging to have that conversation because you need to be standing on the toolbox, you need to be an industry expert,” James says.
- Approach to AI: He considers Microsoft’s AI perspective, as the company has a broader and shallower approach to its AI mindset. While this approach can deliver significant productivity improvements, “it can’t deliver the transformational AI to try to go deep…It needs to be narrow,” he suggests.
AI Agent & Copilot Summit is an AI-first event to define opportunities, impact, and outcomes with Microsoft Copilot and agents. Building on its 2025 success, the 2026 event takes place March 17-19 in San Diego. Get more details.
- Contextual layer: sa.global is working on a contextual layer using GraphRAG technology. The specific taxonomy or processes will be embedded into the contextual layer to ground the agent so it can become more capable, reliable, and scalable.
- Driving transformational value: “Ultimately, for us as an organization, we want to build the best vertical industry platform possible and the best way to do that is to collaborate closely with our clients,” James says. Having a sort of communal model can serve almost as a vertically-centric open-source knowledge that drives transformational value.
- AI Agent & Copilot Summit: sa.global and some of its clients attended the event. “It’s so inspiring to see some of the stuff that other folks have been doing,” James shares. “The people that you’re talking to and the people that are presenting, they’re presenting real…You’re not being pitched at here.” James acknowledges how presenters aren’t presenting a marketing spin at the AI Agent & Copilot Summit but honest presentations on what works great versus what didn’t work.
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