In episode 67 of the Acceleration Economy Minute, Kieron Allen discusses Automation Anywhere, which is on our Top 10 Shortlist of AI/Hyperautomation Enablers.
This episode is sponsored by Acceleration Economy’s Digital CIO Summit, taking place April 4-6. Register for the free event here. Tune in to the event to hear from CIO practitioners discuss their modernization and growth strategies.
Highlights
00:16 — Automation Anywhere has been awarded a Gold Stevie Award, recognizing the automation software supplier for the Best Use of Technology in Customer Service, as well as a Silver Stevie Award in the Customer Service Department of the Year category.
Which companies are the most important vendors in AI and hyperautomation? Check out the Acceleration Economy AI/Hyperautomation Top 10 Shortlist.
00:35 — The award should be viewed as doubly significant because the company’s customer service department is actually driven by its own technology and there’s no better way to showcase the power of the platform than by using it in-house and delivering great customer service.
00:50 — Automation Anywhere is using intelligent automation to accelerate efficiency by automating manual tasks for call-center staff, essentially providing digital co-workers.
01:00 — Because of these efforts, the company saw a 55% reduction in call center escalations and a 24% reduction in average resolution time.
01:11 — These awards not only demonstrate the commitment Automation Anywhere has to its customers but they’re also demonstrating the transformative power of its technology.
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