Ahead of the recent Oracle SuiteWorld event in Las Vegas, the largest annual gathering of the NetSuite community, Cloud Wars Founder Bob Evans sat down with Evan Goldberg, Founder and Executive Vice-President of Oracle NetSuite. The pair discussed the future of NetSuite and how it was supporting its comprehensive customer base to thrive in the AI Era.
Evans kicked off the discussion by asking Goldberg to explain the importance and impact of NetSuite Next, the evolution of NetSuite with embedded conversational AI and agentic workflows, and what early adopters could expect from the platform within the first 90 days.
“For existing customers, the biggest change is how much easier it’s going to be for them to accomplish all the tasks they’re used to doing in NetSuite,” says Goldberg.
“It’s going to have built-in expertise. You can use Ask Oracle within NetSuite Next to ask, ‘How do I do something?’ And it’s going to be able to give you a simple and accurate answer of how you do that. You’ll be able to find information in NetSuite much, much more quickly.”
Goldberg explains how NetSuite Next will actively undertake tasks for users, such as creating sales orders, and help users get insights more quickly by enabling them to ask high-level questions like, ‘Can you analyze the sales in this particular region over the last six months?’
Evans notes how NetSuite Next could be a huge advantage for customers. Goldberg agrees: “For far too long, these business management systems have been difficult to use and required training. You’d learn particular parts of the system, but not the rest,” says Goldberg.
“People are doing lots of different things. They’re not necessarily specialists, so ease of use is essential. This is bringing usability to another level that we could have only dreamed of when we started NetSuite.”
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NetSuite’s customers range from small and mid-sized businesses to large companies across multiple industries, all of which will be impacted by AI. NetSuite Next is a flexible platform that can accommodate organizations of all sizes and industries, addressing their unique needs and requirements.
Evans raises the question of how NetSuite Next can be tailored to meet the specific requirements of different companies. Goldberg explains that the NetSuite team internally refers to the platform as having three pillars.
The first is the suite — the broad set of capabilities. The second is industry-based functionality, a deep set of capabilities tailored for specific industries. And the third is the ability to support what is unique about the businesses that it serves. “How do you get NetSuite to automate the things that are unique to you?” he says.
“That’s what the platform has always been about, and that’s why we’re building AI on top of that platform. We’re enabling customers to customize AI — to build their own agents that reflect how they work.”
“One of the things that I think is most exciting, as much as we may have worked over the years to make NetSuite easy to use, AI is going to make it another order of magnitude easier,” continues Goldberg.
When asked how NetSuite differentiates from other application vendors, Goldberg highlights Oracle’s full-stack advantage. “There’s always competition in the marketplace,” he explains. “Oracle has an incredible position there, because we have NetSuite for the fast-growing, mid-sized businesses [and] Fusion for large enterprises.”
“The collaboration that we have with the Fusion team, with the OCI team, with the database team, all serves to make all of the products better. We were an early adopter of OCI. We run everything on top of OCI, and I think that’s been an amazing partnership for both parties.”
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