Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In today’s Cloud Wars Minute, I discuss new AI agents from ServiceNow.
Highlights
00:05 — ServiceNow has unveiled thousands of pre-configured AI agents designed for use cases across customer service, IT, HR and other core enterprise functions. The agents will be accessible via the Now platform, which serves as a centralized hub or control tower for deploying and managing AI agents. There’s also a new AI Agent Studio that provides a no-code, natural language based interface for creating custom agents. ServiceNow also launched its AI Agent Orchestrator tool, which serves to coordinate and combine agents to automate complex multi-step workflows.
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00:55 — A reason why ServiceNow can do this without overwhelming its customers is because of its focus on unification. This is helping to remove the complexity for the customer and to enable ServiceNow to scale its launches at a rapid pace.
