Sadin on Digital episodes explore the fast-changing and high-stakes world of digital business. Wayne Sadin focuses in particular on what CXOs and boards must do to lead their companies successfully into the Digital Age. In today’s episode, Wayne and Bob discuss why it is critical to understand the customer journey deeply and leverage data-driven insights to inform strategic decisions.
Episode 53 | Future-Ready IT Offerings
The Big Themes:
- ServiceNow’s innovation: Wayne Sadin talks about ServiceNow, which Bob recently wrote about, as a first mover in the market, leading the way in creating intelligent solutions that facilitate interoperability between different applications and workflows. This innovation reflects a broader trend in the tech industry toward integrated platforms that can handle diverse business needs without forcing organizations to invest in multiple standalone tools.
- Interoperability focus: Vendors should prioritize creating systems that allow for seamless interoperability and integration across various platforms. Interoperability is not merely about compatibility; it encompasses the ability to facilitate data sharing and process integration among disparate systems.
- Multi-cloud strategies: Wayne notes the importance of multi-cloud strategies, suggesting that flexibility and the ability to connect different systems will be crucial for organizations looking to avoid vendor lock-in. In an era where no single cloud provider can meet every organization’s needs, a multi-cloud approach allows businesses to select the best solutions tailored to their specific requirements.
The Big Quote: “The answer for every vendor is, to facilitate interoperability, make it easy for me to do my job better. Yes, you could build a walled garden, like the cloud vendors all did . . . That’s the resort of the person with the inferior product . . . I want the ability to interoperate. I want them to all think this is not a zero-sum game.”
More from Wayne Sadin:
Connect with Wayne on LinkedIn or through his Analyst page.
