Salesforce Overview
Salesforce is the world's #1 customer relationship management (CRM) platform. Our cloud-based CRM applications for sales, service, marketing, and more don’t require IT experts to set up or manage – simply log in and start connecting to customers in a whole new way. More than 150,000 companies use Salesforce CRM to grow their businesses by strengthening customer relationships. CRM helps companies understand their customers’ needs and solve problems by better-managing customer information and interactions – all on a single platform that’s always accessible from any desktop or device.Company Snapshot
- Cloud Revenue (as of 04/30/2024):$9.1B
- Cloud Services:SaaS,PaaS
- CEO:Marc Benioff
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AI and Copilots
IBM’s deep expertise, combined with partrnerships that leverage Salesforce and AWS technologies, is transforming businesses by bringing analytics and AI to customers' data.
Cloud Wars Minute
IBM is innovating in data management by partnering with AWS and Salesforce to eliminate silos and enable real-time access.
Innovation & Leadership
Despite earlier caution from Salesforce and Workday CEOs, Salesforce, Workday, and Snowflake are expected to report accelerating growth for Q3, driven by strong AI demand, their market leadership, and renewed business optimism.
Cloud Wars Minute
The AI revolution is fueling growth across the cloud industry, with CEOs and boards intensely focused on capitalizing on AI’s potential to drive innovation and productivity.
AI and Copilots
Over the past seven weeks, the Cloud Wars Cloud & AI Confidence Index has climbed by $480 billion to $9.22 trillion, reflecting strong investor optimism in cloud and AI technologies.
AI and Copilots
The Cloud and AI Confidence Index tracks the combined market caps of the Cloud Wars Top 10 companies, which recently topped $9 trillion.
Innovation & Leadership
A company-by-company breakdown of Cloud Wars CEO of the Year candidates, their strengths, and their companies’ latest wins.
AI and Copilots
Salesforce research finds consumer trust in brands is eroding but AI agents hold the potential to raise trust — provided they operate transparently and enhance service.
Innovation & Leadership
Google Cloud tops the Cloud Wars Growth Chart with a 35% Q3 growth rate, showcasing rapid acceleration driven by AI innovation
Cloud Wars Minute
Google Cloud leads the Cloud Wars Growth Chart with an impressive 35% growth rate in Q3, surpassing all other major cloud vendors.
AI and Copilots
Latest accelerator from Salesforce aims to help nonprofit organizations combat employee burnout by offloading some repetitive, laborious tasks to AI and Agentforce.
Cloud Wars Minute
The CEO of Salesforce UK and Ireland weighed in on the need for AI governance and how the British government should play a role.
Innovation & Leadership
CEOs from leading cloud companies are driving innovation in AI, business transformations, and customer engagement in 2024, displaying visionary leadership and building modern partnerships.
Cloud Wars Minute
Meet the cloud leaders pushing the boundaries of innovation, leading the way toward Cloud Wars CEO of the Year recognition.
Cloud Wars Minute
Salesforce emphasizes value of unstructured data, calling it "powerful fuel" that can be tapped for AI agents and customer experience.
AI and Copilots
SAP's new AI agents will improve productivity by collaborating across business functions -- along with its Joule AI assistant -- to handle complex workflows.
Cloud Wars Minute
SAP enters the agent wars by combining its Joule CoPilot with new AI-driven agents to enhance enterprise efficiency.
Innovation & Leadership
After brokering multi-cloud infrastructure deals, Ellison now sets his sights on uniting competing SaaS giants to ease app integration, aiming to revolutionize enterprise tech.
Cloud Wars Minute
A recent keynote revealed Larry Ellison's vision for an applications cloud similar to the multi-cloud infrastructure deals that he drove.
Cloud Wars Minute
ServiceNow, under Bill McDermott's leadership, is expanding its workflow platform and potentially positioning itself against major applications vendors like SAP, Oracle, and Microsoft in the evolving cloud market.
AI and Copilots
Top cloud vendors are deploying advanced AI agents to automate business processes and enhance human potential by handling low-value tasks, with Salesforce and Oracle leading the "Agent Wars" through 2025.
Cloud Wars Minute
Agent Wars is the emerging competition among top cloud companies to lead the new AI agent market, with customers expected to be the biggest winners.
AI and Copilots
Salesforce CEO Marc Benioff sketches a bold AI vision: 1 billion agents by the end of 2025, and the company leans into partners to propagate the technology.
Cloud Wars Minute
Workday Rising showcases technology innovation in AI agents and customer use cases. Salesforce's Marc Benioff was featured in CEO Carl Eschenbach's keynote.
AI and Copilots
Salesforce’s Einstein Service Agent enhances customer service with AI for personalization and scalability, but customers need to understand the challenges.
Cloud Wars Minute
Salesforce users can now gain personalized metrics and insights directly from Tableau Pulse from directly within their CRM workflows.
AI and Copilots
From fundraising proposals to Einstein-generated program summaries, Salesforce taps GenAI to help nonprofits operate more efficiently.
AI and Copilots
Salesforce's growth is lagging behind faster-growing ServiceNow, raising questions about the company's future competitiveness in the cloud and enterprise apps markets.
Cloud Wars Minute
Marc Benioff’s comments about ServiceNow belie ServiceNow’s superior growth and market performance compared to Salesforce.
AI and Copilots
Salesforce and Workday's new AI and data-sharing partnership aims to challenge industry giants SAP and Oracle.
AI and Copilots
Salesforce and Workday join forces to harness AI capabilities, seeking to deliver integrated data experiences that rival those of SAP and Oracle.
Cloud Wars Minute
Salesforce and Workday's partnership aims to enhance AI capabilities and data integration to better compete with SAP and Oracle, beyond just launching an AI-powered employee service agent.
AI and Copilots
Deliverable from partners will enable task automation and personalized support as well as deliver data-driven insights that leverage Salesforce's Einstein AI.
AI and Copilots
SAP reports strong Q2 growth driven by high demand for Business AI solutions and cloud migrations, significantly outperforming competitors
Cloud Wars Minute
SAP's strong Q2 performance stands out as it maintains robust growth while competitors face a slowdown in demand.
AI and Copilots
With a squarely enterprise-focused business model and an AI product set to serve enterprise requirements, Cohere has staked out a distinctive position in the AI ecosystem.
AI and Copilots
There have been changes in the Cloud Wars Cloud & AI Confidence Index; where the major cloud companies stand and what's driving them to new heights.
Cloud Wars Minute
The Cloud and AI Confidence Index shows a 12.5% increase, with notable gains for Microsoft, Google, Oracle, and Amazon, while others face declines.
Cloud
SAP has surpassed Salesforce in market cap, signaling greater public confidence in its growth potential amid the GenAI Revolution.
Cloud Wars Minute
The rise of SAP over Salesforce in market cap underscores the shifting dynamics within enterprise software, the cloud, and AI.
AI and Copilots
Clara Shih of Salesforce uses her platform to take action and educate others on safe, secure use of AI as she leads teams in propelling the field forward.
Industries
In a market facing delayed purchases, SAP's Cloud ERP Suite excelled with 31% growth in Q1, the highest among major enterprise-apps vendors.
Cloud Wars Minute
The state of the top five enterprise apps vendors -- SAP, Microsoft, Workday, Salesforce, and Oracle -- based on current growth rates, plus insight into their futures.
AI and Copilots
Salesforce's Q1 revenue growth hit 11%, but a forecast of 8-9% fiscal-year growth caused a sharp market cap drop due to concerns over declining customer spending and future growth challenges.
Cloud Wars Minute
Challenges and opportunities emerge as Salesforce shifts focus from growth to profitability. This transition marks a significant evolution and raises a number of strategic questions.
Cloud
The AI revolution in enterprise applications, led by SAP and Salesforce, hinges on leveraging their extensive data repositories to enhance customer outcomes.
Cloud Wars Minute
The battle between SAP and Salesforce has shifted for supremacy in the enterprise apps space to not just focus on apps or AI but on data.
AI and Copilots
Day 1 of IBM's Think2024 delivered tech innovation insights, from GenAI to quantum, along with unique approaches to partnerships and coopetition.
Cloud
Q1 saw growth rate acceleration among the Cloud Wars Top 10 companies, with Google Cloud leading the charge followed by Oracle and ServiceNow each growing at 25%.
Cloud Wars Minute
Review the updated Cloud Wars Growth Chart, led by Google Cloud which delivered the highest growth rate of the quarter.
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