In this moment, excerpted from the Generative AI Digital Summit event, which took place on May 25, Charles Lamanna, Corporate Vice President, Business Apps & Platform, Microsoft, explains how Microsoft Dynamics 365 Copilot intersects with artificial intelligence (AI).
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00:08 — Within the Microsoft set of business applications, there’s Dynamics 365 Copilot, the world’s first AI copilot for both customer relationship management (CRM) and enterprise resource planning (ERP). It uses AI to accelerate and change workflows and processes in the classic business application domain.
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00:38 — If you’re a seller, you want a sales copilot. If you do marketing, you want a marketing copilot. If you do customer service or service tasks, you want a service copilot, and so on.
01:11 — With Dynamics 365 Copilot, every single customer service agent can become a super agent and easily discover information to generate content through chat, email, and more. There’s a broad set of capabilities for some of the most challenging areas of customer service.
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