Welcome to the Cloud Wars Minute — your daily news and commentary show, hosted by Cloud Wars Founder Bob Evans. Each episode provides insights and perspectives around the “reimagination machine” that is the Cloud.
Highlights
01:26 — Salesforce CFO Amy Weaver emphasizes customer retention, which has grown from 88% to 93% over the past five years.
02:09 — Customers who buy multiple Salesforce clouds are more deeply immersed in the interrelated applications, which provide additional incentives for those customers to avoid pulling any one of these applications out of their processes.
03:15 — Industry clouds have become what Weaver calls one of the “stickiest” of Salesforce products — products that customers are least likely to move away from.
03:47 — The industry clouds put customers “on third base,” quickening the pace at which companies can dazzle their customers.
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