Professional services organizations are in demand as customer needs shift rapidly. Scott Vaughan shares advice on how they can adapt and capitalize on the opportunities available.
customer experience
SAP is turning 51 but Bob Evans says it is becoming a youthful unicorn with the help of its experience centers, fashion initiatives, and superb customer focus.
Recognized for customer service prowess a third straight year, UiPath highlights the tie between customer focus and business results.
Bob Evans reviews recent developments coming from Google Cloud that better meet customer needs amid economic uncertainty.
In this Road to CIO Summit discussion, Aaron Back asks Bob Evans to share his thoughts on the CIO’s role today, as well as outline some of the speakers on the April event’s roster.
Paul Swider explains how AI-powered consumer experience innovations are revolutionizing the retail healthcare field.
In this Growth Swarm moment, Scott Vaughan explains how AI is evolving beyond chatbots and automation used for customer support to affect customer experience.
Kenny Mullican explains how hyperautomation can have far-reaching implications on every aspect of a business – going well beyond IT.
Bob Evans, Tony Uphoff, Scott Vaughan, and LinkedIn’s Mike Dungeon describe how the cloud drives business model and digital transformation.
In this CEO Outlook Moment, IBM CEO Arvind Krishna says that working together helps expand the impact of technology and ultimately benefits customers.
In this Cloud Wars Expo Industry Cloud Battleground moment, Google Cloud’s Carrie Tharp showcases Business Messages, a conversational messages solution that delivers branded interactions on a Places page.
In this CEO Cloud Outlook Series analysis, Bob Evans looks at Oracle CEO Safra Catz’s recent comments, which highlight why customers are at the center of the company’s universe, as well as what they can expect from 2023.
In this CEO Outlook series preview, Bob Evans shares comments from chief executive Safra Catz, who explains why Oracle puts customers at the center of its universe.
Google Cloud CEO Thomas Kurian discusses customer buying patterns and priorities, 2023 trends, and how a customer focus attracts great employees.
In a recent LinkedIn video, the SAP Chief Marketing and Solutions Officer discussed why establishing strong digital capabilities is essential in the face of economic headwinds.
Aaron Back discusses the emergence of artificial intelligence in the financial services industry, and how it will affect banking in particular through co-creation and customer experience.
In episode 31, Kieron Allen explains why he thinks that data analytics and hyperlocal audiences will be a big trend in 2023.
AI tools such as ChatGPT and DALL-E 2 offer new ways to create content, product designs, and technology. Analysts Toni Witt explains why CXOs should take note.
In this Cloud Wars Expo Industry Cloud Battleground Moment, Carrie Tharp explains how Google Cloud emphasizes security and privacy in the hospitality industry.
Venkat ramaswamy, PhD, Professor, Author, University of Michigan, discusses the importance of accelerating co-creation in virtual experiences and how to be efficient in a six-sigma world.