Microsoft will “invest deeply in the individual capabilities of industry cloud.” – corporate VP Alysa Taylor on the move to verticalize
Search Results: customer (4832)
Perishable inventory often comes with the waste of resources and goods, the need for excellent inventory management and the need to understand the customer
The world of Microsoft is changing and Pacejet is ready to help customers tackle Microsoft Dynamics 365 Business Central shipping challenges.
Take an inside look at the techniques our Head of Development employs to ensure we offer the best user experience.
Use InGenius to combine your existing business phone system with the rich customer information and robust reporting tools of Microsoft Dynamics 365.
Medgate International uses InGenius in their Abu Dhabi Telemedicine Center (ADTC) to link all calls to patient and case records. This has reduced the time physicians spend on logging call information and has improved productivity overall. Medgate has seen an increase in reporting accuracy, making it easier for managers to view data and to report bill and auditing trails to customers. Staff have found InGenius Connector Enterprise meets all their needs through its functionality and ease of use.
Many people have a misunderstanding of Robotic Process Automation (RPA) and what it can or cannot do. As a result, myths have arisen that need to be addressed
Contact Centers are an operationally complex part of your business. Automating processes help to operationalize your KPIs and digitally transform.
InGenius Connector Enterprise equips contact centers with tools to increase agent productivity while providing a better overall customer experience. The intuitive user interface is integrated directly into your CRM, which means fewer clicks for agents, and a single, consolidated repository of customer information for more efficient management.
Small-to-medium businesses got a leg up during the pandemic using workflow automation. Here we look at the most common automations and benefits they bring.
Senior VP of IBM Cloud Howard Boville shared in a recent conversation his POV on industry clouds, business processes, and much more.
In this piece, we define what RPA is, what RPA isn’t, and the business processes it solves!
On last week’s earnings call, Alphabet CFO Ruth Porat said, “As for Google Cloud… we will continue to invest aggressively.”
Why good document design is important for the communication with your customer? Find out now and start optimizing your busines documents right away!
In this DAC News Desk Interview: Keith Berg shares how Upland InGenius supports Contact Center customers amidst Covid-19 disruptions and remote-work emergence
Buying LinkedIn in 2016 has been a massive success, but I wonder if the Microsoft acquisition of GitHub will be even more transformative.
Correctly implementing a Microsoft D365 CRM system requires more than simply wishing or wanting. It may require strategy adaptation!
In this special episode, Lipi Sarkar joins me to chat about building a future through digital transformation, and the people and industries impacted.
Stream this episode to hear from Marshall Tyler and Abhijit Mitra of ServiceNow Industries, about how SN is prepping customers for the future.
In this “Cloud Migration: Inside the Pivot”, Malvinder Singh shares his lessons from 25+ years of advising orgs through their Digital Transformation