Kieron Allen explores a customer-centric sustainability technology that incorporates actionable steps to combat the effects of climate change into the customer journey.
Search Results: customer service (2901)
HYCU founder and CEO Simon Taylor shares his perspective on hybrid/multi-cloud, ransomware, and keeping customers’ data safe.
In this Cloud Wars Horizon Minute, episode 79, Tom Smith explains how Kyndryl cloud-native services help customers launch cloud projects and apps faster and more cost-efficiently in hybrid, multi-cloud environments.
Tom Smith speaks with Malhar Kamdar, Celonis’ Chief Customer Officer, about the company’s co-creation of its latest products and the customer stories that were shared at Celosphere 2022 in the News Desk interview.
In this Cloud Wars Expo Moment, Cockroach Labs CMO Peter Guagenti defines how the company’s CockroachDB platform and microservices help customers enter new markets.
From NLP and chatbots to personalized marketing communications and dynamic customer journeys, there are plenty of AI-based opportunities to enhance the customer experience, as Toni reports.
Using the retail and appliance industry as examples, Janet explains how the Metaverse can help address services issues and the customer experience in new ways.
In this Cloud Wars Expo moment, Oracle Head of Platform Modernization North America Sabina Zafar explains how consumers desire a single “super app” that grants them the ability to do everything in one place.
Kieron writes about how IKEA, Threadless, and other companies are increasing customer engagement by co-creating with them on new products.
Scott Vaughan speaks with strategist Kathleen Schaub about ‘customer value squads,’ which help sales and marketing teams be more nimble and focus on customer needs.
The name of ServiceNow’s new program,” RiseUp with ServiceNow,” might ring a bell. Bob Evans explains why in the context of the Cloud Wars.
In this Cloud Wars Expo Moment, Google Cloud VP of Retail and Consumer Carrie Tharp details four key areas where the company is helping its hospitality industry customers improve their guest experiences.
Microservices enable organizations to handle the growing complexity of data storage, but, as Pablo explains, they need frameworks to function optimally.
In this episode, Bob shares his thoughts on the recent news that Bill McDermott has been named as chairman of ServiceNow, where he has been the CEO for the past three years.
Last week, Amazon CFO Brian Olsavsky further discussed the Q3 financial results of AWS and its current customer strategy.
In this episode, Bob discusses AWS’ current customer strategy and its Q3 revenue growth rate, which increased by 27% from Q2, according to CFO Brian Oslavsky.
As Bill explains, continuous delivery/deployment scenarios require special and specific security — especially in industries that handle sensitive personal and financial data.
Kyndryl consulting push brings together co-creation and integration to help customers drive digital transformation, IT modernization.
In episode 23 of the Growth Swarm podcast, John, Bob, Scott, and Tony share major themes – customer centricity and partner ecosystems – that were prominent at three recent tech events.
Oracle’s Nicholas Smith discusses the impact of AI/ML to patch, optimize, and fine-tune autonomous databases for public sector customers.