The recent outage that AWS experienced could have a significant impact on the company’s reputation, pushing it further behind competitors.
Search Results: customer experience (2072)
Community Summit’s second day focused on translating Copilot’s promise into measurable outcomes for teams across industries.
Salesforce has high ambitions for agentic AI and Data Cloud, as the company is making its way into new market categories.
AI and Copilots took center stage on day one of Community Summit, with sessions showing how the technology is driving real business change.
Sentinel Data Lake provides important data storage and management improvements; universal connectors facilitate integration of third-party data such as SAP, Jason Revill says.
SAP’s Connect event unveiled a transformative strategy focused on AI, unified data, and personalized assistants to create a truly Intelligent Enterprise.
With its expansion to mobile and deeper Windows integration, Microsoft’s Gaming Copilot introduces a smarter, AI-enhanced gameplay experience.
With Larry Ellison’s bold AI vision, Oracle aims to go beyond tech solutions and foster new, profitable relationships across industries by unifying mission-critical data and cloud infrastructure.
Microsoft debuts its first in-house AI models — MAI-Voice-1 and MAI-1-preview — signaling a shift away from OpenAI reliance.
Oracle appoints Clay Magouyrk and Mike Sicilia as co-CEOs, marking a bold pivot into AI and cloud-first leadership for its $15B applications business.
At Workday Rising, the company announced new ERP innovations and partnerships with Microsoft, Salesforce, Snowflake, and Databricks.
At Workday Rising, Gerrit Kazmaier emphasized how “ERP for the AI era” means rethinking legacy ERP: moving from function‑oriented systems to AI‑embedded workflows, experience layers like Sana, and purpose‑built agents that align with business context.
Latest Copilot rollouts deliver functions specific to finance, sales, and service, while Copilot Studio is enhanced with authentication and simplified support for MCP.
Business leaders shouldn’t abandon SaaS in favor of AI agents; the strategic question is how they work together.
Agentic AI is driving ServiceNow and Salesforce to expand beyond their traditional domains of ITSM and CRM.
Models delivering voice and strong instruction-following speak to a strategy of building in-house in addition to partnerships. A call for new talent undescores internal development focus.
Governance and trust are essential to integrating AI agents into human workforces, with only 24% comfortable with unsupervised AI.
SAP’s planned acquisition of SmartRecruiters adds AI-driven capabilities to its HCM suite, streamlining the entire candidate lifecycle.
With a reach into 75% of the Fortune Global 100, NTT DATA brings unparalleled implementation experience to Google Cloud’s AI capabilities.
AI and Microsoft business apps expert explains three distinct approaches to orchestration workflows across AI agents, as well as the strengths and weaknesses of each.