InGenius Connector Enterprise equips contact centers with tools to increase agent productivity while providing a better overall customer experience. The intuitive user interface is integrated directly into your CRM, which means fewer clicks for agents, and a single, consolidated repository of customer information for more efficient management.
Small-to-medium businesses got a leg up during the pandemic using workflow automation. Here we look at the most common automations and benefits they bring.
In this piece, we define what RPA is, what RPA isn’t, and the business processes it solves!
In this DAC News Desk Interview: Keith Berg shares how Upland InGenius supports Contact Center customers amidst Covid-19 disruptions and remote-work emergence
Correctly implementing a Microsoft D365 CRM system requires more than simply wishing or wanting. It may require strategy adaptation!
In this special episode, Lipi Sarkar joins me to chat about building a future through digital transformation, and the people and industries impacted.
In this “Cloud Migration: Inside the Pivot”, Malvinder Singh shares his lessons from 25+ years of advising orgs through their Digital Transformation
Read for insights from the leader of industry solutions at Google Cloud, Lori Mitchell-Keller, about this booming business.
Microsoft recently made Power Automate Desktop free for Windows. How does it fare vs. other RPA providers like Blue Prism and UiPath? Antti Viitala weighs in!
Check out this blog to discuss how to boost auto industry innovation using Dynamics 365.
There is remarkable untapped potential for RPA in the education industry. See what the data and research says and why this is a match made in heaven.
Learn how AI is set to augment the application development process and democratize AI capabilities for more organizations.
Check out our blog to discuss segments, allowed values, and account structures.
Check out this blog to learn how to build an intelligent supply chain using Dynamics 365 for SCM.
In the new category of industry-specific cloud solutions, Oracle revealed that it has 100,000 customers and 16 million users.
“Industry networks will be the absolutely key differentiator moving forward,” SAP Industries president Peter Maier told me.
The complexities of database migration were highlighted unexpectedly on recent earnings calls for Snowflake and Google Cloud.
Check out our blog to learn how to ensure correct transportation and inventory costs with D365.
Confused about the right licenses to buy and the best place to handle CRM functionality? Get answers in this webinar!
With an industry-cloud run rate of $1 billion, privately held Infor is among the cloud leaders for vertical apps and solutions.
