My Sapphire 2019 preview, part 2: 10 things to understand about where SAP stands today, where it’s headed, and why it expects to outperform its competitors.
Search Results: customer experience (2059)
Toward the end of last week’s Amazon Q1 earnings call, CFO Brian Olsavsky made a point of mentioning AWS’s excellent performance. Here are my thoughts.
How three Microsoft customers are delivering a great customer experience: fashioned around what buyers want, rather than what’s convenient for the seller.
Read my take on the strategic partnership between Volkswagen and Microsoft that’s transforming the auto maker into a software company focused on mobility.
ExxonMobil and Albertsons are the latest massive companies to buy Microsoft cloud to accelerate their digital transformations. Here’s why it matters.
Key takeaways from Walmart’s Q4 and full-year earnings results illustrate steps in the Walmart digital transformation journey with Microsoft and beyond.
The Cloud Wars CEO priorities offer an intriguing picture of where those companies’ customers—the world’s leading businesses—are headed.
SAP today predicted that its SAP cloud revenue will triple by 2023, thanks to its Qualtrics acquisition and the emerging “experience economy.”
As Amazon battles with retailers in the grocery-store and drug-store sectors, Microsoft locks down contracts with a number of the world’s top retail chains.
Salesforce.com execs raved about how C-suites now regard data and application integration as indispensable elements of digital transformation.
I wonder if Amazon cloud chief Andy Jassy knows—& takes any comfort from—the history of Bum Phillips? It’s Amazon’s last chance to catch #1 Microsoft in Q1?
SAP is taking direct aim at Salesforce.com, CEO McDermott promises to deliver “next-generation business modeling for the perfect customer experience.”
Founded by veterans of Dynamics 365 projects, elevaite365 tackles test automation with a vision tailored for today’s business needs.
Sentinel Data Lake provides important data storage and management improvements; universal connectors facilitate integration of third-party data such as SAP, Jason Revill says.
SAP’s Connect event unveiled a transformative strategy focused on AI, unified data, and personalized assistants to create a truly Intelligent Enterprise.
Salesforce data shows financial services, retail, and hospitality leading in AI agent deployment, driving major operational efficiencies.
With its expansion to mobile and deeper Windows integration, Microsoft’s Gaming Copilot introduces a smarter, AI-enhanced gameplay experience.
The latest AI push from workflow automation titan includes agents that manage diverse functions, multivendor agent governance, and a Configure Price Quote app as part of “Autonomous CRM.”
With Larry Ellison’s bold AI vision, Oracle aims to go beyond tech solutions and foster new, profitable relationships across industries by unifying mission-critical data and cloud infrastructure.
Microsoft debuts its first in-house AI models — MAI-Voice-1 and MAI-1-preview — signaling a shift away from OpenAI reliance.