My Sapphire 2019 preview, part 2: 10 things to understand about where SAP stands today, where it’s headed, and why it expects to outperform its competitors.
Search Results: customer experience (2052)
Toward the end of last week’s Amazon Q1 earnings call, CFO Brian Olsavsky made a point of mentioning AWS’s excellent performance. Here are my thoughts.
How three Microsoft customers are delivering a great customer experience: fashioned around what buyers want, rather than what’s convenient for the seller.
Read my take on the strategic partnership between Volkswagen and Microsoft that’s transforming the auto maker into a software company focused on mobility.
ExxonMobil and Albertsons are the latest massive companies to buy Microsoft cloud to accelerate their digital transformations. Here’s why it matters.
Key takeaways from Walmart’s Q4 and full-year earnings results illustrate steps in the Walmart digital transformation journey with Microsoft and beyond.
The Cloud Wars CEO priorities offer an intriguing picture of where those companies’ customers—the world’s leading businesses—are headed.
SAP today predicted that its SAP cloud revenue will triple by 2023, thanks to its Qualtrics acquisition and the emerging “experience economy.”
As Amazon battles with retailers in the grocery-store and drug-store sectors, Microsoft locks down contracts with a number of the world’s top retail chains.
Salesforce.com execs raved about how C-suites now regard data and application integration as indispensable elements of digital transformation.
I wonder if Amazon cloud chief Andy Jassy knows—& takes any comfort from—the history of Bum Phillips? It’s Amazon’s last chance to catch #1 Microsoft in Q1?
SAP is taking direct aim at Salesforce.com, CEO McDermott promises to deliver “next-generation business modeling for the perfect customer experience.”
Microsoft debuts its first in-house AI models — MAI-Voice-1 and MAI-1-preview — signaling a shift away from OpenAI reliance.
Oracle appoints Clay Magouyrk and Mike Sicilia as co-CEOs, marking a bold pivot into AI and cloud-first leadership for its $15B applications business.
At Workday Rising, the company announced new ERP innovations and partnerships with Microsoft, Salesforce, Snowflake, and Databricks.
At Workday Rising, Gerrit Kazmaier emphasized how “ERP for the AI era” means rethinking legacy ERP: moving from function‑oriented systems to AI‑embedded workflows, experience layers like Sana, and purpose‑built agents that align with business context.
Latest Copilot rollouts deliver functions specific to finance, sales, and service, while Copilot Studio is enhanced with authentication and simplified support for MCP.
Business leaders shouldn’t abandon SaaS in favor of AI agents; the strategic question is how they work together.
Agentic AI is driving ServiceNow and Salesforce to expand beyond their traditional domains of ITSM and CRM.
Models delivering voice and strong instruction-following speak to a strategy of building in-house in addition to partnerships. A call for new talent undescores internal development focus.