ExxonMobil and Albertsons are the latest massive companies to buy Microsoft cloud to accelerate their digital transformations. Here’s why it matters.
Search Results: customer experience (2128)
Key takeaways from Walmart’s Q4 and full-year earnings results illustrate steps in the Walmart digital transformation journey with Microsoft and beyond.
The Cloud Wars CEO priorities offer an intriguing picture of where those companies’ customers—the world’s leading businesses—are headed.
SAP today predicted that its SAP cloud revenue will triple by 2023, thanks to its Qualtrics acquisition and the emerging “experience economy.”
As Amazon battles with retailers in the grocery-store and drug-store sectors, Microsoft locks down contracts with a number of the world’s top retail chains.
Salesforce.com execs raved about how C-suites now regard data and application integration as indispensable elements of digital transformation.
I wonder if Amazon cloud chief Andy Jassy knows—& takes any comfort from—the history of Bum Phillips? It’s Amazon’s last chance to catch #1 Microsoft in Q1?
SAP is taking direct aim at Salesforce.com, CEO McDermott promises to deliver “next-generation business modeling for the perfect customer experience.”
Microsoft’s 2026 Release Wave 1 introduces deeper Copilot integration, expanded agentic AI experiences, and new governance and automation capabilities across Dynamics 365, Power Platform, and Microsoft 365 Copilot, accelerating the shift toward enterprise-wide agentic operations.
Google Cloud and Baker Hughes have partnered to tackle the massive energy demands of AI data centers, combining industrial power expertise with advanced AI to improve efficiency, sustainability, and reliability in global digital infrastructure.
Steve Miranda outlines Oracle’s vision for agentic applications that don’t just assist — but actively drive business outcomes across sales, supply chain, and workforce operations.
A high-energy final day at the AI Agent & Copilot Summit explores reskilling, prompt engineering frameworks, and the shift from AI experimentation to real-world execution.
More than 650,000 ERP actions can be executed automatically by agents as a result of Microsoft’s expanding portfolio of MCP servers for Dynamics 365.
OpenAI aims to scale revenue from $5B to potentially $280B by 2030, but a reported $800B cut in infrastructure spending raises questions about how compute-driven growth can sustain such aggressive enterprise expansion.
WorkIQ-powered Copilot Cowork orchestrates complex tasks to the point it could take over one-fifth of any team’s work in the near term, while hastening the end of app-powered work.
Microsoft data scientists share how AI is transforming cyber defense by enabling intelligent assistants that analyze attacks, suggest detection rules, and help organizations stay ahead of increasingly sophisticated AI-enabled attackers.
Rather than replacing SaaS, AI is becoming its most powerful accelerator. Oracle’s approach embeds agentic AI across Fusion applications, enabling faster deployments, reduced operational complexity, and dramatically improved customer outcomes.
Microsoft demonstrates the real-world power of Copilot Studio with a customer support AI agent that reduces latency by 61% and cuts human escalations by 70% through multi-agent orchestration.
New AI features deliver notable enhancements to five types of SharePoint content while the UX is refreshed and agentic AI strengthens governance.
Anthropic Claude-powered feature headlines Copilot Wave 3 announcement. Other enhancements include app-native Copilots and the Microsoft 365 E7 ‘Frontier Suite.’