How three Microsoft customers are delivering a great customer experience: fashioned around what buyers want, rather than what’s convenient for the seller.
Search Results: customer experience (1905)
I read through Oracle EVP Steve Miranda’s Miranda blog post released this morning as Oracle kicks off its Modern Customer Experience event in Las Vegas.
SAP is taking direct aim at Salesforce.com, CEO McDermott promises to deliver “next-generation business modeling for the perfect customer experience.”
From hybrid cloud to large language models, IBM’s CEO charts a path of optimism, growth, and client-centric transformation in a dynamic global landscape.
Oracle is driving the AI and cloud revolution, empowering businesses to modernize workflows, harness data, and exceed customer expectations.
Catz talks about Oracle’s growth strategy, focus on multi-cloud partnerships, AI healthcare applications, and the pursuit of its $100-billion revenue goal.
New CX Trends data from Zendesk highlights the impressive benefits early adopters of AI technology are realizing while raising the key factors they must continue to address to sustain strong outcomes.
With a spike in demand for AI agent technology, Google Cloud has announced two new offerings: the Google Cloud AI Agent Ecosystem Program and AI Agent Space.
Google Cloud’s growth rate has continued to accelerate, with Q3 reflecting the fastest growth in the five most recent quarters.
The startup Writer builds enterprise-grade tools to help companies create AI apps, as well as off-the-shelf apps optimized for vertical industries. Big customers are embracing the approach.
Oracle’s ground-breaking moves to embrace competitors in multi-cloud partnerships is paying new dividends as those competitors push out new services optimized for Oracle customers.
Jerry Dischler and Colleen Kapase describe how describe how Google Cloud empowers businesses through innovative offerings, such as Gemini.
Top cloud vendors are deploying advanced AI agents to automate business processes and enhance human potential by handling low-value tasks, with Salesforce and Oracle leading the “Agent Wars” through 2025.
Currys is modernizing its operations with Microsoft and Accenture’s AI technologies to enhance productivity, customer service, and future AI applications, aiming to lead in AI-enabled retail products.
Oracle executive Steve Miranda discusses how the company is integrating AI into its cloud applications, focusing on security, innovation, and customer value without additional costs.
Google Cloud’s AI strategy focuses on leveraging advanced technologies and a robust partner ecosystem to drive business transformation and innovation.
Google Cloud Research highlights the revenue impact of GenAI initiatives and shows how companies can avoid ‘pilot purgatory.’
Salesforce’s growth is lagging behind faster-growing ServiceNow, raising questions about the company’s future competitiveness in the cloud and enterprise apps markets.
Organizations must thoroughly plan, budget, and evaluate key considerations before transitioning from on-premise to the cloud.
During her time with Microsoft, Lili Cheng has been heavily involved with the AI developer platform and bot frameworks, leading to the development of Copilot technologies.