From chatbots and checkout-free stores to supply chain optimization and advanced analytics, Joanna Martinez explains automation advances in the retail industry.
Search Results: customer experience (2057)
Matt Laukaitis, EVP and Global GM of Consumer Industries, SAP, and Chris Couch, Vice President of SAP Solutions, Applexus Technologies, discuss SAP’s platform for intelligent retail in this Industry Cloud Battleground session.
In this Industry Cloud Battleground session, recorded at Cloud Wars Expo 2022, Mike Webster and Jon Rooney highlight how Oracle’s industry cloud for retail combats industry challenges.
Kieth Mercier and Amy Vener of Microsoft describe how Microsoft handles the retail industry’s biggest challenges with its Microsoft cloud for retail in this Industry Cloud Battleground session.
From NLP and chatbots to personalized marketing communications and dynamic customer journeys, there are plenty of AI-based opportunities to enhance the customer experience, as Toni reports.
In episode 197, Kieron argues that Metaverse experiences must be built for retail customers who are already in the virtual space.
In this Cloud Wars Expo Moment, Google Cloud VP of Retail and Consumer Carrie Tharp details four key areas where the company is helping its hospitality industry customers improve their guest experiences.
In episode 30, Wayne Sadin explains why omnichannel contact centers help companies answer data-driven questions that inform their decision-making process.
Supply chains have been hard hit by external factors in recent years, but business and tech leaders keep their eye on the prize: customers.
In this Cloud Wars Expo Moment, UXReactor’s Satyam Kantamneni briefly details changing expectations in the customer experience and how the cloud hopes to address this shift.
Episode 15 of the Growth Swarm podcast, covers how retail is not only evolving with cloud and other technologies, but also mashing up with other industries.
In this Cloud Wars Expo News Desk, analyst Aaron Back welcomes Microsoft’s Amy Vener to discuss cloud solutions to current challenges in the retail space.
In Growth Swarm, Ep. 12, the panel builds on last week’s B2B branding discussion by examining the importance of brand in the B2C category.
Theme park giant leverages Oracle’s MICROS Simphony POS and OPERA Property Management tech to help customers skip the lines.
Companies and their teams get so amped up on the coolest technology, fancy UI, or underlying AI capability that they miss what experiences are all about.
CIOs need to do more than just focus on the technology itself, but also be involved with real business outcomes.
A first step for CIOs can be ensuring a quality customer experience.
Because the customer experience goes beyond cloud technology, it’s essential to find the right partner to ensure a quality CX.
Because security can have a huge impact on the customer experience, security teams need to ensure there’s minimal friction across their processes and tools.
In this Industry Cloud Battleground Week moment, Google Cloud reports how its AI and machine learning tools enable GE Appliances engineers to improve customer experiences.
In this Cloud Database Battleground Moment, Jeff Morris explains how Couchbase capabilities bring customer experiences to the edge.