Learn how ASSA ABLOY France was able to optimize their user experience and sales orders by implementing an updated CPQ and Dynamics AX.
Search Results: customer experience (2074)
Eric Lin talks about his sessions for attendees to reduce disruptions with processes, communications, & operations using Teams & D365.
In this Cloud Wars Live episode, I talk with Bonnie Tinder about how important good people management is to every software project.
Learn how medical device manufacturing company, Insulet Corporation, was able to update a new ERP system by partnering with Alithya.
Customers are more informed today than ever before. But more than being informed, people gravitate to a personalized experience. How is AR impacting this?
In this Cloud Wars Live episode, I talk with Bonnie Tinder about the need for “just right” software, or the Goldilocks Strategy.
“We certainly play an advisory role but also… a challenging role.” – Seidor MENA managing director Ignacio Ruiz de Eguilaz
In this Cloud Wars Live episode, I talk with Bonnie Tinder about the immense opportunity for channel partners as the cloud continues to grow.
Taking the time to map your customer journey is a great way to help you better target your marketing, support…
In this Cloud Wars Live episode, Bonnie Tinder shares what she and the Raven Intel team have learned about making good decisions & more.
Howard Boville sat down with Cloud Wars Live to talk the IBM & SAP relationship (which is almost 50 years old), industry knowledge, and more.
Learn from Geoff Ables how to build customer (CRM) user personas, chart journey maps, and improve processes across sales, marketing and customer care
Learn how to effectively deploy a balanced approach for a Customer Service & Experience program.
Use the power of human-centered design to transform how you drive development, adoption, and engagement.
Check out our blog to learn how to boost customer satisfaction in a transportation workplace.
InGenius enables Microsoft Dynamics 365 users to seamlessly integrate their phone system into their Omnichannel environment for better voice experiences.
Customers’ evaluations compiled by research firm Raven Intel show that the question of who’s #1 among SAP, Oracle & Workday remains open.
Citing “exploding demand” for SAP cloud products and RISE program, N. America Pres. DJ Paoni brushed aside recent claims from Larry Ellison.
Dynamics 365 provides a powerful platform and now you can embed your pixel perfect canvas apps in your Dynamics 365 forms. Learn how you can create enhanced user experiences with PowerApps inside of a Dynamics 365 entity form. Understand how you can pass data from Dynamics 365 and how this will enable you to create all new ways to display not only your Dynamics 365 data but also leverage other external data sources with the PowerApps connector framework. See demos of how to embed your control, connect your PowerApp to a custom data source and manage canvas apps as part of the Dynamics 365 solution architecture.
Customer experience used to be a term that was strictly associated with powerful B2C companies like Apple or Amazon. It was in those digital spaces that consumers grew accustomed to the white-glove, specialized service that kept them coming back time and time again.But as time goes on, there’s been a renewed focus on how to smooth out the digital customer journey for all transactions, particularly B2B digital transactions. In a recent report produced by Sapio Research, we found that more manufacturers are using digital solutions to improve customer experience. Improving customer experience will not only allow manufacturers to build new customer relationships but strengthen their current ones as well.Based on an in-depth survey of over 800 manufacturers in the U.S., we were able to put together a series of vetted recommendations for your manufacturing business to stay competitive in a digitized world.