Raven Intelligence provided insights into enterprise software implementations in 2024, analyzing 742 customer reviews to highlight key success factors like partner selection and thorough project scoping.
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The SAP Business Network enables businesses to enhance customer experiences by streamlining supply chains, leveraging technology, and driving continuous improvement despite challenges.
Google Cloud CEO Thomas Kurian provides insight on how companies can improve their reach and customer service by applying AI and automating processes.
The SAP Business Network drives bold, customer-centric supply chain transformation, facilitating $6 trillion in transactions over the past year while delivering efficiency, visibility, and superior customer experiences.
Bonnie Tinder shares insights on how leveraging customer feedback and data can enhance user experience and drive business success.
As use cases for AI agents increase exponentially, Microsoft delivers a raft of agents optimized for the massive Dynamics 365 installed base.
Study analyzes AI adoption trends, real-world ROI across the most common use cases. Microsoft also releases a huge volume of customer use cases that provide validation of AI’s benefits.
A company-by-company breakdown of Cloud Wars CEO of the Year candidates, their strengths, and their companies’ latest wins.
Bonnie Tinder and Bob Evans reflect on the past couple of years of GenAI as well as the impact it’s had on business and people.
Google Cloud’s ecosystem of advanced AI technologies and industry partnerships empowers businesses to drive productivity, innovation, and growth through strategic applications of GenAI, data management, and security.
At Celosphere, Mamta Lamba shared the story of how Celonis has helped PepsiCo as its undergoing a major transition.
While at UiPath FORWARD, Tom Smith chats with Bron Hastings and Dhruv Asher about UiPath’s partnership with SAP.
SAP is working with IBM to provide its customers access to IBM’s Granite 13b.chat LLM, keeping pace with the industry trend toward copilot solutions.
UiPath executives put new agent technology in perspective: humans will work with agents and agents will direct a group of robots to pursue business objectives and orchestrate complex processes.
Alfredo Ramirez highlighted the potential of AI tools, such as Microsoft Copilot, to revolutionize processes, functions, and customer interactions.
AI Copilot event at Community Summit delivers Copilot perspectives from Microsoft as well as customers and partners, who highlight near-term opportunities and challenges.
AI Data Cloud customers should be able to hyper-personalize marketing campaigns, improve customer journeys, and increase ops efficiency.
A new Google Cloud and Vodafone partnership exemplifies the power of cloud technology in enabling businesses to innovate, transform, and create new revenue streams.
Leader of a Dynamics GP VAR and ISV advises customers and other partners not to panic in the wake of changes announced by Microsoft and reinforces his company’s commitment to the software.
This white paper offers insights into how leaders can utilize Zendesk to stay competitive by focusing on personalization, agent productivity, and business efficiency.