Vodafone and ServiceNow have partnered on a five-year AI-driven initiative to streamline global customer service operations and enhance business customer experiences.
Search Results: customer (5068)
Google Cloud reimagines CRM with AI-powered agents that prioritize exceptional customer experiences over contact center cost-cutting.
Alphabet is pouring $75 billion into cloud infrastructure after Google Cloud’s Q1 growth rate slipped, constrained by the company’s struggle to keep pace with surging demand.
Oracle Cloud Infrastructure is surging ahead with simplified customer solutions, AI-driven growth, and global expansion, aiming to outpace hyperscaler competitors.
CRM is evolving fast—and Google Cloud’s new offering is all about speed, choice, and customer focus.
Microsoft’s massive agent-building wave shows that success in the AI era is as much about mindset and experimentation as it is about outcomes.
Microsoft is leading the rapid rise of AI agents, driving a cultural and business shift as companies increasingly build their own digital agents.
AI agents are reshaping enterprise software, but success hinges on thoughtful adoption—aligning technology with business needs, readiness, and strategic goals, not just chasing hype.
AI Agent & Copilot Summit speaker Asad Mahmood of HSO discusses benefits of predictive analytics, and how GenAI can accelerate often challenging ERP migrations.
With thousands of new AI agents, ServiceNow is addressing some of the most common use cases for its platform, while also delivering development and orchestration tools.
Salesforce CEO Marc Benioff predicts an AI-powered revolution with “agentic AI,” transforming business operations, reducing costs, and driving unprecedented customer engagement—while signaling a shift toward digital labor over traditional software development.
Bonnie Tinder explores how AI is transforming the enterprise software landscape, focusing on Oracle, Workday, and SAP’s strategies to integrate AI for business growth and innovation.
The company’s new Using Agentspace provides insights from text, images, video, and audio sources, while NotebookLM enables retail employees to get more from company assets.
SAP CEO Christian Klein discusses how the company is leveraging AI and end-to-end solutions, including the “super agent” Joule, to drive business transformation and enhance customer productivity.
AI Agent & Copilot Summit programming committee member discusses AI opportunities in customer service, financial reconciliation, and supply chains.
Snowflake’s CEO expresses confidence that the company is positioned to capitalize as customers seek interoperable data formats as well as powerful AI technology.
The SAP-IBM collaboration accelerates cloud adoption for Power-based ERP users, combining AI optimization, hyperscaler infrastructure, and migration incentives.
IBM and SAP are teaming up to help 10,000 on-prem SAP ERP customers transition to the cloud using IBM Power Virtual Server, creating a significant financial opportunity and simplifying the migration process.
Zendesk’s 7th Annual CX Trends Report shows AI’s transformative role in customer experience, with key findings including a 60% increase in CX tickets, 70% of consumers recognizing AI use, and early adopters seeing 128% higher ROI.
Krishna’s three-step strategy to deploy AI effectively in enterprises starts with low-risk use cases.