On the Cloud Wars Live podcast, Tony Uphoff and I discuss how new technologies in AI and Machine Learning are changing business processes.
Search Results: innovation (2540)
Powered by its 12-month run as the world’s fastest-growing major cloud player, Google Cloud has claimed the #3 spot on the Cloud Wars Top 10.
The day we thought would never arrive —the end of 2020!!— is here and I’d like to share my choices for the Top 10 Cloud Wars stories of 2020.
Encova strives to always improve customer and agent experience by automating various customer retention efforts. Some agents were skeptical about robotic process automation (RPA) but soon realized that a lot of time was saved by not needing to perform tedious tasks.
Tony’s first impressions of DAC
Despite being the core of the greatest growth market the tech industry has ever known, cloud vendors face significant challenges.
Even measured against the fun-house-mirror distortions that 2020 imposed on us all, Salesforce CEO Marc Benioff had a singular year.
So while other executives in the Cloud Wars had superb years and were forces of outsized change and innovation and impact, I chose Benioff as the Cloud Wars CEO of the Year for 2020 because he achieved all of those things without his company missing a step
Judson Althoff, Microsoft EVP of worldwide commercial business, laid out their 5-step plan for “how 50,000 people go to work every day”.
Alkermes, a global biopharmaceutical leader headquartered in Dublin, Ireland, with a research and development center near Boston, Massachusetts is using SAP Concur to digitally transform processes around automation to drive multiple efficiencies. Understand the why and how behind their strategy to learn how this can inform your decision making process around automation!
Honeywell looks to use its 114 years of industrial and process-control expertise to build the world’s premiere industrial-software company.
Microsoft will face intensified pressure to hold the #1 spot in 2021 from Google, Amazon, and a few of the world’s other top cloud vendors.
In a classic reflection of their decades-long rivalry, both SAP and Oracle claim they will lead the industry-specific solutions market.
On the Cloud Wars Live podcast, Tony Uphoff and I discuss recruiting, retaining, and developing talent in today’s digital market.
On the Cloud Wars Live podcast, I’m joined by Paul Greenberg, CRM guru and Founder of The 56 Group LLC, to discuss delighting customers.
Going head-on against Google Cloud and SAP, Oracle plans to roll out a broad set of industry-specific cloud solutions.
In a CX event earlier this week, Oracle Chairman Larry Ellison made two striking disclosures about Oracle’s growing relationship with Zoom.
By spanning both IaaS and SaaS layers of the cloud, Larry Ellison feels Oracle will offer unique value to business customers.
Life used to be so simple before when managing classic workflow business logic inside of the CRM user interface. But with the introduction of Power Automate Flows the CRM Administrator’s job has become more difficult. Power Automate has it’s own administration portal, stop tabbing around. I will show how to bring it back together in one Power Automate Admin Dashboard built on the CDS platform. I will walk you through the Dashboard components, the Power Automate flow logic behind it and share with you the managed solution I built to contain it all.
The content of this session is geared toward an audience with intermediate-level knowledge of the subject area.
In this session, learn how to create flows that run flawlessly and handle unexpected errors.
See demos of best practices for building enterprise-ready flows.
Learn the life cycle development of a flow: planning, designing and making, testing, deployment, troubleshooting, and maintaining.
At the completion of this session, you’ll understand the principles, practices, methods, and patterns for designing flows that will make you the Flow Master at your organization and the envy of your peers!
Session Level: Basic