In this exclusive moment from the Cloud Wars Top 10 CEO Outlook 2025 series, Salesforce CEO Marc Benioff talks about agents’ impact on productivity and careers.
Highlights
00:05 — Benioff says with AI, we have the ability to augment human beings, to make them better, to give them more capabilities. Salesforce works with Disney, for whome the amount of products and capability and innovation is incredible. And the challenge is for the AI is to make it simple and accessible and approachable so those employees can be better. We also saw that in Gucci for one of the call centers where Salesforce deployed AI technology, revenue rose 35% because the agents were just making those employees just better.
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00:43 — He notes the importance of being realistic about job challenges; Salesforce has 9,000 support agents and there’s no question that a couple thousand of them will rebalance to other positions this year.
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