In this exclusive moment from the Acceleration Economy Cloud Wars Top 10 CEO Outlook 2024 series, ServiceNow CEO Bill McDermott shares a practical example of the impact of GenAI.
Highlights
00:10 — While staying at a hotel, McDermott placed an order from a coffee company that had a location in his hotel, and also one across the street. He used the mobile app and incorrectly ordered from the one across the street.
00:34 — With ServiceNow, the incorrect order was immediately canceled because the system knew geospatially he was in the hotel right next to the counter. All the accounting was handled. A refund was given and the new charge was applied from the shop in the hotel.
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01:05 — That is GenAI, in a very practical example, fully functional in the ServiceNow platform today. What’s super cool is to give people a better experience so they love doing business with you.
Register for Acceleration Economy’s Cloud Wars CEO Outlook 2024 Course, now available. Featuring exclusive interviews on strategy, AI, and customers with the CEOs of Cloud Wars Top 10 companies.
