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Home » Why Cirque Du Soleil Prioritizes Customer-Centric Digital Transformation
Innovation & Leadership

Why Cirque Du Soleil Prioritizes Customer-Centric Digital Transformation

Tony UphoffBy Tony UphoffFebruary 10, 20232 Mins Read
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AE Leadership

Tony Uphoff hosts Philippe Lalumiere, Vice President of IT, Cirque du Soleil, and a featured speaker at the upcoming Digital CIO Summit, to discuss how he progressed to a career in information technology (IT) and his top priorities for the upcoming year. Register for your free Digital CIO Summit streaming pass here.

To hear more data modernization, AI/hyperautomation, cybersecurity, and growth strategies from CIO practitioners, tune into Acceleration Economy’s Digital CIO Summit, which takes place April 4-6. Register for the free event here.

Highlights

00:11 — Tony asks Lalumiere to give an overview of how he embarked on a career in IT and to describe his current role as Vice President of IT. Lalumiere’s IT career started “through the world of project management.” In 2018, he joined Cirque du Soleil as the company’s head of the Project Management Office.

01:16 — In 2019, he took over as the head of the Business Solution Delivery Unit, before being furloughed in 2020 due to the pandemic. In 2021, Lalumiere joined the team again, taking on the role of Vice President of IT.

02:20 — He describes how the company had to work to rebuild the team after the pandemic, as it had major effects on the entertainment industry and the ability to produce live shows. Now, Lalumiere explains that Cirque du Soleil is “almost at the operational level that we were before the pandemic.”

03:39 — What are LaLumiere’s priorities for 2023 as the company is back to operating at a normal pace?

03:50 — Lalumiere shares that it has always been a challenge for Cirque du Soleil to select just a few priorities. However, the organization is looking to focus on its customer-centric digital transformation. Given that Cirque du Soleil is a show-centered organization, the company is looking for ways to leverage data — and that of its customers — to create the experiences that they want. In order to achieve this priority, Cirque Du Soleil is implementing a customer data platform.


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Tony Uphoff

CEO
Pipeline360

Areas of Expertise
  • AI
  • Board Strategy
  • Cloud
  • LinkedIn

Bringing his experiences as a 5x CEO, Tony provides a leadership analyst perspective to Cloud Wars. He’s an award-winning technology, data, digital media and marketing services executive specializing in transformative leadership of companies, cultures, people, and organizational performance. As an industry thought leader and an expert on the digital industrial economy, Tony is regularly quoted in The Wall Street Journal, Forbes, Business Insider, and other top media brands. He advises senior management and boards of media, marketing, and technology companies as the CEO and founder of Uphoff Management Advisory, LLC. He serves as a Trustee of Linfield University and a mentor at MuckerLabs accelerator. Additionally, Tony has been a Senior Advisor to the CEO and executive team at Xometry, a publicly traded, on-demand manufacturing marketplace. In December 2021, he led the turnaround, growth, and successful sale of Thomasnet.com to Xometry for $300 million.

  Contact Tony Uphoff ...

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