Welcome to Episode 14 of the Cloud Wars Horizon Minute — featuring news and commentary hosted by Acceleration Economy analyst Tom Smith. Each episode provides insights into one or more Innovation Accelerators on the Cloud Wars Horizon.
This episode is brought to you by Cloud Wars Expo. This in-person event will be held from June 28th to 30th at the Moscone Center in San Francisco, California
Highlights
01:57 — A key Zoom executive, CFO Kelly Steckelberg, delivered a product roadmap in recent financial analyst presentations.
02:23 — Steckelberg discussed the likelihood of ‘tuck-in’ acquisitions, noting workforce management additions to Zoom Contact Center would be a strong candidate for such a move.
02:47 — The company continues to ramp up its R and D for internal development and hiring; internal resources will remain focused on core platforms, products, and functionality
03:05 — Co-creation with customers — taking customer inputs, ideas, and priorities and incorporating them into Zoom products — is an important part of the strategy.
03:21 — Steckelberg spoke about competing with Microsoft Teams (noting Zoom needs to win in the market on great user experiences) while also collaborating to help joint customers use their competing products together.
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