Gary Miller, Customer Success Officer at Oracle, sits down with Bob Evans at CloudWorld to discuss, among other topics, the unique value Oracle brings with its enterprise-grade embedded AI. They also talk about Oracle’s Customer Success Services program and the Oracle Cloud Success Navigator, which provide support for customers on their cloud journeys.
Oracle Cloud Success Strategies
The Big Themes:
- Customer Success Services creation: Oracle established Customer Success Services to provide comprehensive support for customers using its cloud tools. This integration of various service organizations — such as education, consulting, and customer success management — aims to create a unified approach, ensuring customers receive consistent and effective assistance while adopting the cloud.
- Introduction of Navigator tool: The Oracle Cloud Success Navigator is designed to assist customers in navigating their cloud transformation more efficiently. This digital platform streamlines the onboarding process, providing best practices and facilitating quick configurations, ultimately helping clients achieve value faster and more effectively.
- Concierge services enhancement: Oracle is introducing new concierge services to address the complexities of multi-cloud environments. These services aim to provide tailored support for troubleshooting and integration challenges, reinforcing Oracle’s commitment to customer success and ensuring that users can efficiently resolve issues, regardless of where they originate.
The Big Quote: “What’s unique about Oracle is our enterprise-grade embedded AI. In the application space, we say, let’s bring AI to your end users . . . but it’s not easy for customers. ‘Okay, which one should I use? How do I use them?’ So we put a whole program together, which explains the new innovations.”
More about Oracle
Find out about Oracle Cloud Success Navigator and its Customer Success Services program.
