Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In today’s Cloud Wars Minute, guest host Kieron Allen explores ServiceNow’s latest platform release, referred to as Washington, D.C.
Highlights
00:27 — New capabilities in this release release further boost the GenAI functionality of Now Assist. Now Assist for ITOM AIOps applies GenAI to ServiceNow’s existing ITOM AIOps application, simplifying jargon-laden alerts with natural language to speed up issue resolution and provide greater context for IT ops staff.
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01:03 — Other enhancements include Virtual Agent Designer, which enables development of intelligent self service conversational automation as well as integrated dynamic translation, which automatically detects the language of text inputs and creates responses in that language.
01:23 — ServiceNow Impact AI Accelerators — built to accelerate time to value — make it easy for users to adapt ServiceNow GenAI experiences, analyze the correlation between investment and business impact, and monitor ROI.
