
Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In today’s Cloud Wars Minute, I cover how ServiceNow and SENAI-SP are teaming up to drive AI and digital skills training across Brazil.
Highlights
00:03 — ServiceNow has announced that it’s joining forces with SENAI-SP to launch a major AI training and certification program in Brazil as part of ServiceNow University. The new program aims to train hundreds of users by 2025 contributing to the University’s overall global goal of upskilling three million people by 2027.
00:30 — This new program will equip learners with technical skills in AI digital workflow automation and low-code/no-code development. Additionally, it will provide certification pathways and job readiness support, connecting learners with potential employers.

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01:14 — AI upskilling is not only providing people from incredibly diverse backgrounds with the tools to thrive in a new AI-driven work landscape. It’s also helping to level the playing field. Every country, regardless of its historical wealth generation, has an opportunity to excel in the AI space, and each country needs to provide users with skills and upskilling initiatives to do so.
01:42 — Companies like ServiceNow that are entering these jurisdictions with specific, targeted programs are playing a crucial role in shaping a hopefully more balanced future. In this future, everyone, from independent employees to companies start, from a level playing field with a brand new set of tools and, importantly, opportunities.