Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
This episode is sponsored by Acceleration Economy’s AI Ecosystem Course, available on demand. Discover how AI has created a new ecosystem of partnerships with a fresh spirit of customer-centric cocreation and renewed focus on reimagining what is possible.
Kieron Allen guest-hosts today’s Cloud Wars Minute, taking a look at new generative AI functionality from ServiceNow.
Highlights
00:46 — ServiceNow has introduced a series of new capabilities for the Now Assist generative AI platform, including the ability to create and deploy generative AI chat experiences in 15 minutes or so, thanks to guided setup capabilities.
01:13 — Flow generation speeds up the development of workflows on the Now platform by converting plain text into low-code workflows so developers don’t need to build automations from scratch.
01:28 — Now Assist for Field Service Management utilizes GenAI to help field service teams provide enhanced experiences and accelerate productivity. These moves reinforce recent commentary from Cloud Wars Founder Bob Evans, who said CEO Bill McDermott’s strategy to have the company create purpose-built workflow solutions delivering end-to-end digital capabilities has morphed the company from a provider of IT automation tools to a strategic enabler and accelerator of business transformation.
