Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In this Cloud Wars Minute, co-host Kieron Allen discusses the expanding relationship between EY and Microsoft.
Highlights
00:09 — EY is making Microsoft Dynamics 365 Sales available for its staff on a global basis. Today, 25,000 users have access, and that’s expected to hit 100,000 EY professionals across 700 offices and 150 countries by the beginning of 2025. This will make EY one of Microsoft’s largest customers.
00:38 — Broad-based implementation of Dynamics 365 Sales marks a move away from EY’s legacy CRM system to a digital sales platform that will enable the firm to operate using unified insights across finance and marketing.
00:57 — Microsoft exec Charles Lamanna said EY’s move shows how a unified CRM strategy, coupled with Copilot, can increase customer engagement and operational efficiency.
01:48 — With its staggering user numbers, EY will serve as an important test bed for Copilot, and Microsoft will learn a lot from this massive customer and these lessons will trickle down to the wider Microsoft customer base.
