ROI metrics are crucial for ensuring effective use cases in generative AI, as they help prevent exploration fatigue in enterprises by tying initiatives to measurable business outcomes.
SAP enters the agent wars by combining its Joule CoPilot with new AI-driven agents to enhance enterprise efficiency.
This Zendesk IT Report highlights the need for organizations to invest in AI, data security, and personalized customer experiences to stay competitive in a rapidly evolving digital landscape.
This white paper offers insights into how leaders can utilize Zendesk to stay competitive by focusing on personalization, agent productivity, and business efficiency.
Dewain Robinson defined Copilot Studio and ways that users can apply the technology to achieve the best end-to-end results during the AI Copilot Digital Summit.
ServiceNow provided key findings after surveying 300 nonprofit leaders about their application of GenAI technology to their organizations.
During the AI Copilot Digital Summit, Adwait Joshi descibed the benefits of Microsoft Copilot for Security. Following this segment, CISO Chris Hughes shares his analyst perspective on the future of cybersecurity.
Google Workspace leverages GenAI and enhanced security features to improve user experience and drive digital transformation across various industries.
ServiceNow’s suite of AI-driven workflows could lead to powerful partnerships — or intense competition — with SAP and Oracle.
HoneyBook AI provides AI-powered tools for consultants, contractors, and freelancers with a customer-centric, outcome-focused approach.
The AI Copilot Digital Summit featured an Innovation Spotlight segment led by Chris Cognetta who described how sales teams benefit from Copilot technology.
Jerry Dischler and Colleen Kapase describe how describe how Google Cloud empowers businesses through innovative offerings, such as Gemini.
As part of the AI Copilot Digital Summit, Zones explained how it has benefited from using Microsoft Copilot for sales use cases and provided an ROI analysis from its experience with the technology.
Generative AI transforms productivity and creativity in knowledge work. Here are actionable insights and strategies for implementation.
Oracle’s Greg Pavlik talks about the evolution of AI in enterprises, Oracle’s advancements in generative AI, and strategies for moving AI models from experimentation to real-world application.
Oracle’s Mike Sicilia discusses the increasing role of industry-specific cloud applications and AI in transforming customer experiences and operational efficiencies across sectors like healthcare and utilities.
Recapping last week’s Oracle CloudWorld, AI agents for Fusion apps and an AWS multi-cloud partrnership were among the top developments.
Donald Kossmann kicked off the AI Copilot Digital Summit with his “State of Microsoft Copilot” keynote, discussing how Copilot has enabled customers to reimagine their business processes.
Currys is modernizing its operations with Microsoft and Accenture’s AI technologies to enhance productivity, customer service, and future AI applications, aiming to lead in AI-enabled retail products.
New canvas for collaboration, Copilot functionality delivered natively across enterprise apps, and agents make it easier to capitalize on corporate data.