In this moment, excerpted from his session at the AI Agent & Copilot Summit, Sachin Gandhi, Principal R&D Architect at Microsoft, described how Copilot and agentic AI are reshaping enterprise work — shifting software from something employees navigate to something that works on their behalf.
Key Takeaways
Copilot Becomes the Enterprise Interface: Gandhi explained that employees will increasingly stop opening ERP systems or searching through applications for forms and data. Instead, users simply ask Copilot for what they need — such as open orders or customer information — making Copilot the primary user interface across business systems.
Agentic Workflows Handle the Process Automatically: As workflows become agentic, AI agents take responsibility for operational steps. After a sales order is received, agents can verify inventory, trigger purchase orders, initiate transfer orders, and coordinate downstream actions without requiring manual intervention.
Data Finally Becomes Knowledge: Rather than running reports and interpreting dashboards, users can request information conversationally — for example, asking which invoices are due before a customer call. Agentic Copilots deliver answers in context and in the required format, transforming enterprise data into actionable knowledge in real time.
