In episode 76 of the Hyperautomation Minute, Aaron Back discusses how AI is contributing to the development of sustainable retail experiences.
Highlights
00:23 — Artificial intelligence (AI) plays a crucial role in sustainable outcomes and solutions in various industries. There has been a big emergence of AI to create a more sustainable retail industry, as the lines of digital and physical experiences are becoming blurred in the shopping journey.
01:13 — In the physical world, AI is unlocking sustainable retail solutions, as it drives better supply chain forecasting to reduce textile waste. Furthermore, AI data insights are influencing inventory to reduce deadstock. Lastly, there has been a resurgence of second-hand retail.
03:08 — Aaron predicts that augmented and virtual reality (AR/VR) will become increasingly popular in the retail experience, but suggests it will be infused with AI and data-driven insights to unlock the full potential of an augmented shopping experience.
03:40 — Aaron gives the example of Meta humans, or virtual avatars, that can take a picture of an outfit they like to see how it would appear on their virtual self to determine whether or not they want to buy it, which expands the retail journey outside of the individual and the retailer.
05:31 — The data-driven, AI, VR, and AR-infused experience has the potential to change the shopping journey and unlock sustainable outcomes within the retail industry.
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