In this moment from Acceleration Economy’s AI Ecosystem course, Timo Peters, head of process insights and value for Bayer talks with Chris Monkman, vice president, product management, AI and knowledge at Celonis and Acceleration Economy’s Tom Smith about maintaining a customer-centric approach and the mission to deliver value to both external buyers and internal stakeholders.
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Highlights
00:01 — Bayer always needs to be customer-centric. Timo also asks how he can support internal stakeholders and how the process mining plus Copilot solution can deliver them faster insights. That’s the real mission.
00:43 — You want to drive value for stakeholders and customers. From a timing point of view, this process mining plus Copilot technology is very quick in development, very short iteration cycles. You can’t be too early from Tim’s point of view. You need to start to learn, and you need to get on it.
01:24 — You might need to be a little worried about whether you’re getting the users in and able to adopt this technology and know how to use it efficiently. It’s always this interplay. If Timo doesn’t train his people to ask the right things and understand how it works, then they might not be coming to the point.
