There may be no stronger proof point of ServiceNow’s positioning as the “operating system of the enterprise” than the software that ServiceNow partner Bearing offers to digitally transform corporate security from a highly manual function to one that can be increasingly automated through AI.
At the recent Knowledge25 customer event hosted by ServiceNow, Jensen Huang — CEO of ServiceNow customer and partner NVIDIA — used the OS of the enterprise verbiage to describe ServiceNow’s ability to automate and drive so many functions.
At the same event, Bearing was an AI Innovation Award Winner for its AI-centric work that leverages ServiceNow as an underlying platform that can, with the help of ISV partners, automate an enterprise-wide collection of business functions.
In Bearing’s case, that applies to physical security in corporations. The company has developed AI agents for managing routine, laborious physical security tasks, including receiving wildfire or severe weather alerts that are necessary to keep employees and operations safe. “That’s real ROI and very easy for our users to consume; they have a human doing it today and they’re just replacing it, piece by piece,” Bearing CEO Jason Veiock told me in a recent discussion.
But the company’s plans for AI agents represent a more ambitious level of innovation. Specifically, Bearing is developing agents that operate within ServiceNow customer service management and HR service delivery modules to recognize concerning communication or threats that require response, follow up, and potential action. These agents underscore the value of Bearing being tightly integrated with the ServiceNow Workflow Data Fabric, which allows Bearing’s AI agents to access and analyze data from various business operations.
“If you look at the way ServiceNow is structured with modules, each module is serving a very specific purpose, but corporate security is a wrapper around all of them. We don’t fit in any one specific module but we’re able to wrap around all of them and touch that data fabric and interact with each of the modules,” Veiock explained.
Here’s where and how sophisticated agents for managing and responding to threats can come into play:
The agents are trained to scan every interaction and identify communications of concern. They initiate a series of steps that previously required humans:
- Structuring data
- Running investigative databases
- Seeking out relevant history
- Mapping distance from threat actors to company facilities
- Notifying a human who’s leading the evaluation and response process
In testing, these steps took under two minutes to conduct; that compressed timetable translates to far more scalable, automated management of this process.
“The human operator can still make the threat report; they can still say, ‘Hey, I need help.’ What we’re doing is catching the thing that the human’s most likely not to catch,” Veiock explained. “AI agents don’t sleep. They operate as intended every single time and perfectly…they take the memory of all the previous reports to get smarter and better and more refined.”
To drive this vision forward, Bearing is working with customers as design partners to refine the agents and understand how customers would deploy them in day-to-day processes.
Agentic AI Futures
Veiock shared what he sees as common AI agent deployment scenarios. While customers may be inclined to build their own agents, he expects they’ll come to rely more on partners such as Bearing because of the ISV’s exposure to diverse customer use cases and different sectors. He expects they’ll begin scaling agentic AI initiatives in 2026 and 2027.
As they do that, customers will benefit from the ServiceNow-Bearing technology partnership. “Because we are on the platform and we’re leveraging ServiceNow’s AI, we accelerate through these processes. Ultimately, when we’re deployed to a customer environment, our customer is the data controller and ServiceNow is the data processor, and we all know the certifications and the cybersecurity protections that they bring to their customers, who already trust them with such data.”
With Bearing, ServiceNow is extending that trusted position to the function of physical security, while Bearing drives innovation in this highly targeted sector.
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