Welcome to the Cloud Wars Minute — your daily cloud news and commentary show. Each episode provides insights and perspectives around the “reimagination machine” that is the cloud.
In this Cloud Wars Minute, co-host Kieron Allen discusses a Salesforce-Workday alliance.
Highlights
00:06 — Salesforce and Workday announced they’re partnering to develop a new AI employee service agent for task automation, personalized support, and delivery of data-driven insights.
00:22 — They’ll combine Salesforce’s and Workday’s platforms along with Salesforce Einstein AI to create a tool that draws on unified CRM data from Salesforce as well as Workday financial and HR data.
00:35 — The partnership will also enable integration between Workday and Salesforce’s Slack workflow tool. Employees will be able to use the new agent for help with onboarding, HR queries such as questions around benefits and healthcare plans, and career development opportunities.
00:54 — The combination of unified data and multi-cloud integration will aid workforce and financial planning, as well as targeted coaching for improved productivity and sales.
01:16 — GenAI is enabling new use cases while providing companies the opportunity to develop ambitious products and services that benefit joint customers.
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