In episode 78 of the Hyperautomation Minute, Janet Schijns explains how to select the right hyperautomation partner, which will be different from any other partner in your ecosystem.
Highlights
00:17 — Hyperautomation describes the automation of business processes through the use of artificial intelligence (A), machine learning (ML), and robotic process automation (RPA).
00:37 — Where do partners fit into hyperautomation? First of all, hyperautomation partners may not be your “normal” partners. Janet gives the example of understanding documents via optical character recognition (OCR); the partner that could help you with this is likely not the partner from which you bought your cloud or other technology solutions. This hyperautomation partner may be a print partner who can apply OCR technology, or a partner that specializes in computer vision, that can assist you with understanding documents or emails.
01:15 — Other hyperautomation partners might be someone who understands emailing using natural language processing (NLP) — a different partner than you would use for the Internet of Things (IoT).
01:51 — The key to identifying hyperautomation partners is to consider how you use hyperautomation in your business, and look for a partner that has the skills to match the task you want to automate. Janet advises to “look at the technology second” because this will ensure that you have the right approach as you look to automate business processes.
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