Welcome to Episode 21 of the Cloud Wars Horizon Minute — featuring news and commentary hosted by Acceleration Economy analyst Tom Smith. Each episode provides insights into one or more Innovation Accelerators on the Cloud Wars Horizon.
Highlights
00:10 — Tom recently connected with the chief customer officer of Celonis, and discussed customer purchases and deployment trends
00:55 — Malhar Kamdar, Celonis’ chief customer officer, said customers are acting with increased urgency and accelerating adoption of the company’s software.
01:20 — Kamdar said customers aren’t looking to swap out their current core systems (such as ERP) due to cost, complexity, and other factors. But they are looking to make systems function better via add-ons such as the software from Celonis.
01:40 — Customers are looking for enterprise software to help them ‘outrun’ new crises, Kamdar said
02:10 — A big part of what Kamdar’s team does is define and quantify value, helping customers leverage the analytics functionality built into Celonis’s products.
02:20 — In one recently announced and documented use case, Siemens (a long-time Celonis customer) said the software has enabled it to eliminate 10 million manual touches per year in a core process
02:44 — Celonis continues to focus on co-creation with customers. One powerful example is an insurance claims management app developed along with one of its customers
