COMMUNITY SUMMIT NORTH AMERICA 2021
On-demand sessions from the event.Top on-demand sessions from Community Summit NA 2021

Workday CEO Aneel Bhusri Refocuses AI Agents on Big, Complex Problems
Since returning as CEO, Aneel Bhusri has reshaped Workday’s agentic AI strategy, eliminating or combining simpler agents while prioritizing sophisticated AI systems capable of solving complex HR and finance problems and delivering measurable customer ROI.
Workday Agentic AI Targets Big, Complex Processes w/Big ROI
Workday is betting that fewer, more capable AI agents connected across enterprise systems and data will create greater customer value and differentiate it from larger rivals.

Google Cloud Brings Cost Governance to AI With New Tools and Pricing Options
New tools aimed at enforcing cost discipline include an AI pricing calculator, detection of spending anomalies, and spending caps for individual AI projects.
Meta + Microsoft & How the AI Race is Changing
Meta’s massive Azure spending shows how AI is reshaping tech competition, with rivals increasingly becoming customers as infrastructure emerges as the new battleground.

Has OpenAI Killed Its ‘AI Superapp’?
OpenAI prominently outlined plans for a unified AI superapp in March, but CFO Sarah Friar’s August description of the company’s AI-native stack makes no mention of it, raising questions about whether OpenAI has changed its strategy.
Has OpenAI’s ‘AI SuperApp’ Turned Into Vaporware?
OpenAI once prominently promoted an AI super app, but its disappearance from Sarah Friar’s latest strategic update raises questions about whether the concept has quietly become vaporware.

Bill McDermott Morphing ServiceNow into Cybersecurity Powerhouse
ServiceNow CEO Bill McDermott is positioning cybersecurity as a major growth engine, combining rapid security-business expansion, strategic acquisitions, new leadership, and Autonomous Security while maintaining the company’s broader identity as the AI control tower for business reinvention.

How Companies Can Turn AI Training Into Real Workplace Adoption
Companies are investing heavily in AI training, but many employees still struggle to apply AI to their everyday work. Role-specific education, protected experimentation time, accessible experts, and thoughtful incentives could help turn training into lasting adoption.
ServiceNow Becoming Cybersecurity Powerhouse: McDermott’s Grand Plan?
ServiceNow is rapidly building its cybersecurity presence, and three recent developments suggest Bill McDermott may see security as the company’s defining long-term opportunity.

Marc Benioff’s Masterpiece: Claudeforce and Anthropic Turbocharge Salesforce
Salesforce CEO Marc Benioff says the company’s Claudeforce partnership with Anthropic can unlock decades of customer data and business value previously “trapped” inside Salesforce systems, creating what he calls an unprecedented enterprise AI opportunity.

Google Cloud Extends Industry AI Push With Gemini Enterprise for Legal
Law firms that collaborated in platform design highlight industry AI opportunities to eliminate manual work and drive innovation for better client service.
Marc Benioff Turbocharges Salesforce with Claudeforce + Anthropic
Salesforce and Anthropic’s new CloudForce partnership could unlock enormous value trapped inside enterprise systems and redefine the future of AI-powered business applications.