Google Cloud reimagines CRM with AI-powered agents that prioritize exceptional customer experiences over contact center cost-cutting.
ai agent
Salesforce’s latest research outlines four key consumer personas shaping the future of agentic AI adoption.
Brian Solis shares insights from the upcoming Knowledge25, focusing on how leadership mindset and AI innovation are shaping tomorrow’s enterprises.
The AI-driven cloud boom continues as Oracle, Google Cloud, AWS, and Microsoft expand infrastructure aggressively, countering reports of slowdown.
Successful AI deployment demands intentional strategy, cultural readiness, and a clear focus on delivering real business outcomes.
Board member and AI leader reveals company has saved 489,000 hours and delivered 11,500% ROI by tapping an AI assistant, whose use is expanding rapidly.
Google Cloud’s Will Grannis unveils how AI-native thinking, multi-agent systems, and DeepMind research are transforming enterprise strategy from the ground up.
Business Apps and AI expert explains real-world use cases for MCP, Microsoft’s support for the emerging standard, and how partners can capitalize.
Salesforce launches Agentforce for Field Service to bring agentic AI into the field — boosting productivity, morale, and real-time responsiveness.
Microsoft’s Dewain Robinsons shares key insights from his three sessions at the recent AI Agent & Copilot Summit.
New thinking emerges about human-agent interplay and optimal ways to build organizations augmented by AI.
ServiceNow is accelerating its leadership in agentic AI with innovations like AI Agent Studio, Raptor DB, and the AI Agent Value Program—all supported by a robust ecosystem—offering customers a seamless, insight-driven path to adopting and scaling agentic AI across workflows.
AI agent framework in Microsoft Azure AI Foundry designed to simplify orchestration in multi-agent systems.
Google Cloud takes the lead in building a collaborative, multi-agent AI future for enterprises at ‘Next 2025.
ServiceNow’s AI Agent Studio promises rapid prototyping and deployment of autonomous AI agents, driving exponential productivity gains across enterprises.
Gen Z is driving the future of car buying and maintenance by embracing AI agents, according to new Salesforce research.
Workday positions itself as a leader in the emerging agent management race, competing with ServiceNow, Microsoft, Salesforce, and others.
Workday and other tech giants race to lead the AI agent revolution, as businesses prepare for a future where human and digital workers operate side by side.
ServiceNow integrates NVIDIA’s Llama Nemotron models to optimize AI agent implementation and decision-making.
Oracle EVP Chris Leone shares how tightly integrated AI agents and enterprise applications are transforming HR, supply chain, and operational workflows into autonomous, highly productive systems