Zendesk’s 7th Annual CX Trends Report shows AI’s transformative role in customer experience, with key findings including a 60% increase in CX tickets, 70% of consumers recognizing AI use, and early adopters seeing 128% higher ROI.
governance
IBM and AWS have announced major developments in their partnership to enable responsible AI adoption, focusing on security, governance, and transparency.
IBM’s deep expertise, combined with partrnerships that leverage Salesforce and AWS technologies, is transforming businesses by bringing analytics and AI to customers’ data.
IBM is innovating in data management by partnering with AWS and Salesforce to eliminate silos and enable real-time access.
The CEO of Salesforce UK and Ireland weighed in on the need for AI governance and how the British government should play a role.
The UiPath Forward event showcased innovations in agentic automation and a strategic partnership with SAP to facilitate smoother cloud migrations for customers.
Interview with SAP CEO Christian Klein provides perspective on the regulatory differences and approaches between Europe and the US.
Google Workspace leverages GenAI and enhanced security features to improve user experience and drive digital transformation across various industries.
Piyush Saxena explains how HCLTech enables businesses to transform complex data into actionable insights using Google BigQuery and AI.
California Senate Bill 1047 addresses the need for governance when using AI technologies, balancing innovation with safety.
NIST’s newly released AI Risk Management Framework and GenAI Profile offer organizations vendor-neutral guidance to securely integrate AI technologies, aligning with the White House’s executive order for trustworthy AI development.
Kate Woolley of IBM explains how co-creation and AI-cloud integration are key to driving innovation and meeting customer needs.
When adopting generative AI, business leaders must strategically plan and invest to ensure success with AI initiatives.
Teradata chief marketing officer Jacqueline Woods describes the importance of having reliable data and trusted AI strategies and models.
Kyndryl expands its partnership with SAP to deliver a new set of services— leveraging its in-house experience — that help customers migrate to Cloud ERP.
Investigations that find AI firms bypassing a protocol that disallows certain content to be crawled highlight the need for, and current lack of, strong AI governance.
Google Cloud and Oracle’s multi-cloud partnership brings key benefits including simplified data management, no data-transfer charges, hybrid cloud capabilities, and top-tier cybersecurity.
The OWASP AI Cybersecurity & Governance Checklist outlines actionable recommendations for optimizing cybersecurity posture in the era of GenAI and LLM.
CTO David Tan describes how CrushBank has expanded its ingestion process offerings through IBM’s watsonx and Watson Discovery.
With LLMs bringing new prospects for innovation, Databricks launches its open, general-purpose model, DBRX.