In this Cloud Wars Expo Moment, Google Cloud VP of Retail and Consumer Carrie Tharp details four key areas where the company is helping its hospitality industry customers improve their guest experiences.
Customer Service
Today’s banks need to start with the customer experience at the center of their businesses and understand how this experience is built on technology, not the number of branches they have.
The automation software leader just acquired Re:infer, a London-based provider of natural language processing software for unstructured documents and communications, to help deliver superior interactions with customers.
In this episode, Kieron praises Helpshift, a platform that provides customer support services as businesses navigate their migration to the Metaverse.
Because trust is an essential component when working with customers, cybersecurity plays a crucial role to ensure a positive customer service experience.
Read how Banco MAIS improved its banking process efficiency and customer service time with IBM’s Business Process Manager on Cloud service.
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